Hi.
First ensure that the arm is not getting stuck, and check that the orifices are free.
When the top arm is not spinning you may need to replace pump and motor assembly. First it is good looking for blockage in pump hose.
If the appliance is less than two year old, then it may be covered by limited warranty. Call Kitchenaid at the number listed in the owners manual to verify your warranty status.
Regards.
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