Question about LG CHOCOLATE VX8500 Cellular Phone

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Mobile phone still under warranty

I purchased a LG mobile phone on the 20th August 2007. It is now in for its 3rd repair. I seem to be getting no where with the phone shop it was purchased from. I think the phone it self is just faulty. What are my options now?

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  • John Goncalves
    John Goncalves May 11, 2010

    Did you use an american express to purchase the phone?



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  • 54 Answers

If you purchased the phone from Verizon they have a third time and your out clause. If the phone isn't right by the third repair you can request a new phone. I worked for them for 5 years myself so i know it can be done.Sometimes you may have to speak with a manager but its your money and they should stand by the warranty for you.
Good luck!

Posted on Jan 11, 2008


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Good luck!

Posted on Jan 02, 2017


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Screen is damged can it be repaired& how much wil it cost

That's so unfortunate! And because the damage is external and caused by what could be termed as 'improper usage', you will probably have to foot the cost for repairs yourself because warranty likely won't cover it.

Repairing screens, on research, seems to be a tricky business due to the layers they're made up of. I don't know specifically where you could get the repair done, but I suspect an entire touch screen replacement would be necessary. I goggled it and, I assume because the phone is new, there aren't currently many replacement parts available (I can't even find a replacement stylus for the Cookie yet, though they're available for other LG mobile phones).

Ultimately, I am answering because I am hopeful for you that your son may have merely dented the protection film that comes fitted on the phone. I scared myself thinking I had scratched the screen within moments of first using it before I realized it had a virtually invisible plastic film over it, which, due to my accident prone nature, I have kept on! Between the options of putting up with the finger-smudges that the covering attracts or potential permanent scratches - fingerprints are the lesser evil!

Alas! :o( If the screen is indeed ruined, have you considered asking for advice at the shop where you purchased the phone? They should be able to refer you to a mobile phone repair specialist. And you could check with them whether or not the damages are covered by the year-long warranty LG offers. Or you could wait and try to purchase a new screen when people start hocking them on Ebay...

All the best! Source(s):

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Do not forget to leave feedback.

Many thanks.

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Hi there,

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Your best bet is to take it to a smaller local mobile repair shop, in my area they take about £40 pound, however shop around and see if you can get it cheaper or alternativley if you have mobile phone insurance the shop you purchased it from should replace it FOC.

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