Unable to see files

Firstly, if your player is strictly an MP3 player, it will not play videos. MP3 is a music file format. The generic/umbrella term for video files is MP4 (MP4 is just one video format, but is not the only one).
To download files from your PC to your player, hook up the player to a USB port on your PC using the USB cable that came with the player. Once connected , the player will show up in Windows file explorer as a removable drive. Copy and paste the files you want to download on that removable drive using Windows file explorer or Windows Media Player or iTunes
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Hi shirleyrate,

You can register your Philips GoGear mp3 player @ http://ow.ly/5R6mX.

From the Support Site, you can download software, find manuals, and read FAQ's:

http://ow.ly/5R6pf

If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477 - an agent can walk you through set-up and installation over the phone.

Hope this helps! If so, let me know by rating this solution so that I can help others more effectively!

How to Install:

IMPORTANT: Before doing the installation, please make sure that your PC is running Windows XP (Home or Professional) Service Pack 2 or Windows Vista. For all legal licensees, Windows Service Pack (SP) upgrades are free. Also make sure that you have the administrator privileges on the PC and all antivirus and spyware software is disabled.

1. Install the music and photo software as well as the device manager by inserting the installation CD into the CD-ROM drive. (If the installer menu is not displayed automatically, please click the start.exe file in the root directory of the CD in Windows Explorer.)
2. From the installer menu, select your preferred language; the welcome screen will appear. Click NEXT to advance through the next pages until you reach the Install Software page, and then click NEXT to start the installation of the Philips Device Manager and Windows Media Player.
3. Follow the on-screen instructions to complete the installation.
4. As soon as the installation is completed, restart your computer, and then connect your player to the computer using the supplied USB cable.
5. Once the device is connected, you may see the device appear in the task bar or as a folder in Windows Explorer. Now, you can launch Windows Media Player and use the software to transfer music to your player.

Try to reset internet explorer. Open IE , click on tools, click on the advanced tab, and click on reset at the bottom.

Transfer music via Windows Media Player 10:

1. Hook up your GoGear with the PC via the supplied USB cable.
2. Make sure you connect your GoGear micro also to the main power supply.
3. Launch the version of Windows Media Player 10.0 installed in your computer. Note: Once the device is connected to the computer, all playback or radio will stop.
4. Check and make sure that the Create folder hierachy on device option is enabled in Windows Media Player. Go to Tools>Options. Select the Devices tab and then highlight GoGear Audio and click Properties
   
   
   Click OK to close the windows.
5. Click Sync.
6. In the Items to Copy pane, in the drop-down list, click the playlist, category, or other item that you want to copy.
7. Click the check boxes next to any files you want to copy.
8. In the Items on Device pane, in the drop-down list, click to select PhilipsGoGear to copy files to.
9. Click the Start Sync button.
10. The Player verifies that there is sufficient storage space on the device to copy the selected files. If there is sufficient space, the files are converted (if necessary) and copied to the portable device.
11. Repeat steps 2-5 for any other items that you want to copy to your portable device.
12. Once the transfer is completed, close the Windows Media Player
13. Unplug the GoGear from the PC and enjoy the music on your GoGear.

Transfer music via Windows Explorer:
Note! You cannot transfer pictures via Windows Explorer, for pictures use Windows Media Player.

1. Connect your GoGear with the PC via the supplied USB cable. Make sure you connect your GoGear also to the main power supply.
2. Launch Windows Explorer.
3. Drag and drop your music files into the music folder of your GoGear.
   
4. Once transfer is complete unplug the GoGear from the PC and enjoy the music on the go.

1) Download Flash Player directly: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

2) Save it, don't run it

3) Close all your browsers and install the saved file


NOTE: The above link is for a Windows file, if you're using another OS visit www.adobe.com/products/flashplayer to download the installation file directly.

Hope this will work

Transfer music via Windows Media Player 10:

1. Hook up your GoGear to the PC via the supplied USB cable.
   
2. Plug your GoGear into a power outlet with the supplied AC adapter/charger.
   
3. Launch Windows Media Player 10.
   
   Note: Once the device is connected to the computer, all audio or radio playback will stop.
   
4. Check and make sure that the Create folder hierachy on device option is enabled in Windows Media Player. Go to Tools>Options. Select the Devices tab and then highlight GoGear Audio and click Properties
   
   
5. Click "OK" to close the windows.
   
6. Click the "Sync" tab.
   
7. In the "Items to Copy" pane, from the drop-down list, click the playlist, category, or other item that you want to copy.
   
8. Click the check boxes next to any files you want to copy.
   
9. In the "Items on Device" pane, from the drop-down list, click on PhilipsGoGear for where to copy files to.
   
10. Click the "Start Sync" button.
    
11. The Player verifies that there is sufficient storage space on the device to copy the selected files. If there is sufficient space, the files are converted (if necessary) and copied to the portable device.
    
12. Repeat steps 2-5 for any other items that you want to copy to your portable device.
    
13. Once the transfer is completed, close Windows Media Player.
    
14. Unplug the GoGear from the PC and enjoy the music on your GoGear.

Transfer music via Windows Explorer:
Note! You cannot transfer pictures via Windows Explorer, for pictures you need to sync them using Windows Media Player.

1. Connect your GoGear to the PC via the supplied USB cable.
   
2. Connect your GoGear into a power outlet with the supplied AC adapter/charger.
   
3. Launch Windows Explorer.
   
4. Drag and drop your music files into the Media/Music folder of your GoGear.
   
   
   
5. Once your music has been transferred to your GoGear disconnect it from your computer and you are ready to listen to your music.

if this it was helpful rate my solution and vote me thanks

A firmware upgrade may solve the issue. To upgrade firmware follow these steps:

1. Download the firmware file from the Samsung Download Center by clicking here.
2. Remember to save the file to your desktop or documents.
3. Uncompress the downloaded file in a folder (use winrar or winzip). DATA file will be displayed.
4. Connect the player to your PC with the USB cable.
5. Right click on the Start button, and then left click Explore to open Windows Explorer on your PC. [Samsung YP-Z5] is displayed in Windows Explorer.
6. Select the uncompressed files and drag-and-drop it into the Samsung YP-Z5 Data folder.
7. Disconnect the YP-Z5 from your PC. After disconnecting the USB Cable, the upgrade screen appears.
8. Select [Upgrade] to upgrade firmware.

Try it and see.

what operating system is your computer.XP is the operating system recommended but you need windows media player 10.If you have them both you can move/sync files thru Windows Media Player(WMP) but they have to have a drm licence. If you've got Windows® 98SE, ME, or 2000 Professional. 5 just connect it, find My computer and you should see the player listed,double click and the files should be visible. I would check your friend's operating system to see what he/she used and if any problems occurred.
MTP” mode will only work, when your player is connected to Microsoft® Windows® XP and Windows® Media Player 10. The MP3 Player will only work in “USB” mode when it is connected to Windows® 98SE, ME, or 2000 Professional. 5

Its pretty straight forward and I have included directions below but be sure to check out your user manual here. There are some pretty neat things your player can do that my iPod cant (like record songs from any FM radio station. Pretty awesome).

1. connect the USB cable that came with your player to the mini USB port at the bottom of the player and the other end into your PC. Note: The player will start to charge as soon as you connect it.

2. The player appears as a USB mass storage device in Windows Explorer. Simply go to your desktop or the start button and click on MY COMPUTER. You will see your phillips as drive e:/ (most likely)

3. Open a new Windows Explorer window that holds your music files.

4. Simply highlight, then drag and drop the songs into your device.

When you connect this via the usb cable to you computer you should be able to see it as a separate device in windows explorer. Alternatively if you access windows media player you should be able to see the device on the bottom right hand side. Get windows media player to scan for all you music files. After a while it will show you the music files. YOu can then drag the files you want to your music player.