Hello,
Do you know the the answer to the random question that was
set?
If you dont then try this:
Start by going to the SYSTEM tab and select CONSOLE SETTINGS. Scroll
all the way down to the bottom and select SYSTEM INFO.
When you open up
this screen, just hit these buttons in this order:
LEFT TRIGGER, RIGHT TRIGGER, X, Y, LEFT BUMPER, RIGHT BUMPER
If it doesn't work right away, just try it again.
A screen should pop
up asking you if you would like to reset the settings. This won't
delete your profile or anything so select YES. The XBOX will restart
itself and it will then ask for the language and country again.
Next it
will ask for info on the pass code. Choose the rating you want the code
for and then input your new code.
Hope this helped?
If you've forgotten the answer to your pass-code reset question as well as your pass code, please call Xbox Customer Support at 1-800-4-MY-XBOX (1-800-469-9269).
Or you could try resetting xboxs software by ("holding Y while turning on the box")
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