Question about TruTech TT320
I have the T600-D DVD player. The unit's door will not open leaving my movie stuck in it. I have used the equipment probably not more than 5 times. I do not appreciate TruTech not having a phone number or person that could help or give instructions when there is a problem with one of their products. When I tried to call the number listed in the warranty booklet, I was directed to call a (900) number which would cost me $9.00 per minute. This is unacceptable business ethics. I tried to return the unit to Target, but because the 90 days had passed, they could do nothing about your product. Maybe I should post a sign by TruTech items stating that you do not stand by your products, so it would be advisable not to purchase any of them.
Posted on Apr 30, 2008
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Posted on Jan 02, 2017
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Hi - I understand that the door won't engaged, however does it show any other symptoms? Try to start a drain spin cycle and let the unit run for approximately 5-7 minutes and press cancel once. If the door opens immediately, unit made have a bad door lock. If you have to wait for the door to release to open, then possibly you have a control or wiring issue.
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