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Posted on Nov 18, 2009
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My hp 1040 fax stopped working.the display shows "remove jammed paper and press enter" when i open the control panel i can't see any jammed paper. how do i fix this problem? puzzled jay

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  • jwinokur Nov 18, 2009

    i don't accept your solution.if there is a jammed page or a torn page i would be able to see it when i opened the control panel.


    i want to cancel.your My Profile page very cleverly does not give me
    a clue how to do that.tell me where to look for the CANCEL option.


    jay

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1 Answer

Lee A.

Lee A.

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  • Master 4,472 Answers
  • Posted on Nov 18, 2009
Lee A.
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Follow this link on how to clear paper jams.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00256216&lang=en&cc=us&taskId=120&contentType=SupportFAQ&prodSeriesId=424308&prodTypeId=15179
Also how long have you owned the printer? If you still need further assistance please let me know.
Thank you,
lee

  • Lee A.
    Lee A. Nov 18, 2009

    Have you removed the rear door and inspected that area as well?
    That is referenced at this link.
    http://h10025.www1.hp.com/ewfrf/wc/docum...
    I am merely here to assist you to the best of my ability. If you could please answer the questions I ask so that i can properly assist you then it would make everything a lot easier. I would be more then happy to assist you. I am not sure what it is your expecting here. This fax machine is how old? It is not worth the money to repair if the problem persists as this would mean there is an internal defect/broken sensor in the fax machine. Being that you can get the latest hp fax machine for around 50$. You will want to troubleshoot as much as possible from there you will want to replace. That is the way technology works these days. It is cheaper to replace then repair. As I mentioned before ther are sensors with actuators that break or a very small piece of paper could still be stuck and is triggering the sensor. A flashlight and close inspection is all you can do. These things can be broken pretty easily. Unfortunately there is not always an abra cadabra magic fix. if you need any further assistance please let me know.
    Thank you,
    Lee

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Related Questions:

0helpful
1answer

Hp fax 1040
HP 1040 Fax User guides

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=425911&cc=us&dlc=en&lc=en
Read full answer
Aug 29, 2014 • HP 1040 Plain Paper Inkjet Fax
3helpful
2answers

How to reset error 5100
Jams in the Document Tray

When a document jams or misfeeds in the Document Tray, <OPEN COVER> and <SEE FIG. 1> <!!CHECK!! 5100> are displayed on the LCD.

Note
You do not need to unplug the fax when clearing document jams.

* When <OPEN COVER> and <SEE FIG. 1> are displayed alternatively

1. Press [Stop].

Important
Do not pull out the jammed paper manually at this point.

2. Hold down [Start/Copy] for a few seconds.

* The document will be fed out automatically.

* If the document is not fed out, gently pull the document out of the fax.

* When <!!CHECK!! 5100> is displayed

1. Check if any paper is jammed.
If jammed, make sure to take out all the jammed paper.

2. After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF].
Jams in the Multi-Purpose Tray

If paper jams in the Multi-Purpose Tray, <CLEAR PAPER JAM> is displayed on the LCD.

1. Gently pull any jammed paper out of the fax as shown, then press [Stop].

* Pull it gently in either direction.

* If you cannot pull the paper out, continue with the steps below.
80000294en_06kf10016_en_01.gif
2. Open the Printer Cover.

3. Gently remove the jammed paper inside the fax.
80000294en_06kf10016_en_02.gif
4. Press [Stop].
The fax returns to standby mode.
Read full answer
Sep 24, 2013 • Canon FAX-JX200
0helpful
1answer

Have an HP 1040 Fax machine, whenever I try to copy, I scans fine, but then it brings up message that says remove jammed paper and press cancel even though there is no paper in it and when I do this, it...
The paper could be as small as a pin head stuck at one of the rollers. get a can of air and manually move the rollers while blowing them and blow all openings around the paper feed area.
Read full answer
Oct 23, 2012 • Office Equipment & Supplies
0helpful
1answer

How do I unjam a fax machine 1010
to clear document jam:
1 Open the front panel.
2 Carefully remove the jammed document.
3 Close the front panel firmly until it clicks
into place.

If the fax paper jams while you are receiving or printing, Remove jammed paper and press
Cancel appears in the message.

if the paper is jammed in the printing area
1 Remove the jammed paper by pulling it out
smoothly in the direction of the arrow as
shown.
If the paper tears when it is being removed
check to ensure that no small pieces have
been left inside the machine.
2 Press Cancel.
3 If this was a fax, reprint the fax. For more
information, see reprinting faxes on
page 29.

if the paper is jammed in the paper feed
area
1 Remove the jammed paper as shown.
If the paper tears when it is being
removed check to ensure that no small
pieces have been left inside the machine.
2 Reload new paper with the print side
facing toward you.
3 Press Cancel when finished.
Read full answer
May 04, 2012 • HP 1010 Plain Paper Inkjet Fax
0helpful
1answer

CHECK 5100
Jams in the Document Tray
When a document jams or misfeeds in the Document Tray, CHECK 5100 are displayed on the LCD.
When CHECK 5100 is displayed
1 Check if any paper is jammed.
If jammed, make sure to take out all the jammed paper.
2 After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF].
Jams in the Multi-Purpose Tray
If paper jams in the Multi-Purpose Tray, CLEAR PAPER JAM is displayed on the LCD.
1 Gently pull any jammed paper out of the fax as
shown, then press [Stop].
Pull it gently in either direction.
If you cannot pull the paper out, continue with the steps below.
2 Open the Printer Cover.
3 Gently remove the jammed paper inside the fax.
4 Press [Stop].
The fax returns to standby mode.
Read full answer
Feb 20, 2012 • Office Equipment & Supplies
0helpful
1answer

My hp 1040 will not pick up fax after the fifth ring answering machine picks after forth ring can't tell the between phone call or a fax used to before changed date on answering machine fax quite working
Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
Rings to Answer will display.
2. Press Start/Enter.
3. Enter the number of rings you want (2-7) and press Start/Enter.
The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.
• The additional ring may occur once for a fax call
• The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
Read full answer
Dec 08, 2010 • HP 1040 Plain Paper Inkjet Fax
1helpful
1answer

My HP 1040 fax prints a sending confirm notice after every fax is sent. Is there a way to turn this feature off as it is a major waste of paper.
Reports you can print
You can print these reports whenever you need to. Some of these reports can be set to print automatically also.
1. Press Report/Help.
2. Choose the report you want by using left or right arrow.
3. Press Start/Enter when the desired report is displayed.
4. The selected report will be printed.

Sending Confirm
A confirmation report shows whether the transmission was successful or not,
how many pages were sent, etc.
ON: prints a confirmation report automatically each time you send a fax.
OFF: never prints a confirmation report (You can print one manually using the
Report/Help button (see Print reports on page 51).
ERROR: prints only when an error occurs.
Read full answer
Nov 25, 2010 • HP 1040 Plain Paper Inkjet Fax
0helpful
1answer

How do you open for ink replacement?
Removing an empty print cartridges Follow the steps below to remove an empty print cartridge:
  1. Press the Access Cartridge button on the control panel. The cartridge carrier moves to the remove/install position. Figure 1: HP Fax 1040/1050 control panelc00253378.gif 1 - Access Cartridge button
  2. Open the control panel and cartridge compartment cover (it will click and remain open). Figure 2: Opening the control panel and the compartment coverc00253379.gif 1 - Control panel 2 - Cartridge compartment cover
  3. Pull the cartridge toward you until it releases from the print cartridge cradle and then remove it. Figure 3: Removing an empty print cartridgec00253380.gif 1 - Pull cartridge towards you 2 - Remove cartridge from print cartridge cradle
Installing a new print cartridge Follow the steps below to install a print cartridge.
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape using the pull tab. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 4: HP 20 print cartridgec00259017.gif
  2. With the cartridge compartment cover open, insert the print cartridge into the print cartridge cradle with the contacts facing into the unit. When the cartridge is seated in the print cartridge cradle, push the top of the cartridge towards the back of the unit until the print cartridge clicks into place. Figure 5: Inserting a new print cartridgec00253382.gif 1 - Insert the print cartridge into the print cartridge cradle 2 - Push the top of the cartridge until it clicks into place NOTE: If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step.
  3. Close the cartridge compartment cover and control panel.
  4. Press the Start/Enter button.
  5. On the keypad, press 1 if the replacement print cartridge is new or 2 if the replacement print cartridge is old. NOTE: When you put in a new cartridge, you must choose 1: New .When you put in a used cartridge, choose 2: Used . This helps you to check the correct amount of ink you have left.
for more information follow the link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00253364&tmp_task=useCategory&lc=en&dlc=en&cc=ca&lang=en&product=425911

Read full answer
Jun 18, 2010 • HP 1040 Plain Paper Inkjet Fax
0helpful
1answer

My hp 1040 fax will not send a fax or copy a document. It tells me that there are jammed papers when that is not true.
check the paper tray,maybe some of the sensor stuck or dirty,just try to clean paper tray with compressed air.
Read full answer
Feb 17, 2008 • HP 1040 Plain Paper Inkjet Fax
1helpful
5answers

Jammed document
JC
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!
Read full answer
Jan 30, 2007 • HP 1040 Plain Paper Inkjet Fax
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