Question about HP LaserJet P2015dn Printer

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HP laserjet P2015D , JAM LED in a solid state ??

I look out for paper jam , but didn't find anything wrong there.

turn off and turn on , sometime i get the Jam Led and the Toner led both together in a solid state?

any tips ? anyone with that situation ?

thk
Yan

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  • 10 more comments 
  • Yan Ducharme Jan 10, 2008

    well as per HP need to replace the formator board ( Q7804-60001 )

  • Anonymous Jan 11, 2008

    I am having the exact same problem with the HP LJ P2015dn. Sometimes it will print, sometimes the jam led stays solid and right now the jam and toner lights are on solid. I have tried uninstalling and reinstalling, tried different drivers, tried Play & Play installation as well as direct from CD installation. Tried every USB port. Nothing is fixing it.

  • nhudon Feb 02, 2008

    I also have the same problem. Jam light stay on and it is not flashing.

    No information about that condition in HP documentation.

  • Anonymous May 31, 2008

    Yes me too and as it is 2 months out of 1 year warranty was told about $290 to repair. I am not happy.











  • A S Bakker Jun 20, 2008

    We have the same problem with 2 out of our 4 LaserJet P2015DN printers.

    The JAM-led is in a solid state (not blinking)

    Turning the machines on and off does not work. There is no paper jam inside. There are no small pieces of paper in the machine somewehere. One of the two printers is only 2 months old.

    A 50% score in my office concerns me a bit and seeing the same problems with other owners might make me decide to buy another brand next time.

    I contacted the Help centre of HP with an online chat. They could not solve the problem and concluded that it was a hardware problem and I needed to send the printers to a HP service centre.

  • Anonymous Jun 23, 2008

    Same problem... shows jam or toner needed, I then remove paper tray remove toner reboot system... then hope it resets; if not, go through same exercise. Once able to print and does print, it goes back into "jam".

  • oscar531 Aug 01, 2008

    I get a solid led on both paper and toner,what could be the solution

  • jmviaud Aug 02, 2008

    we have the same problem with jam et toner led fixed after starting , without reset capacities ( after press on "go" button between 5 and 1O seconds in the same time we switch on ) et none possible use , with out real paper jam and next toner , on a new printer 2015dn which is in use for 4 weeks ). is there another solution to reset on default parameters ???

  • Anonymous Aug 07, 2008

    Same problem here! Solid jam LED.

  • Anonymous Jan 23, 2009

    Printer indicates a jam. Cannot locate jam. Print jobs will not print.

  • Anonymous Mar 30, 2009

    Same

  • Anonymous Apr 11, 2009

    Jam light is on and no paper jam.

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Dear gentlemen,

Hope this helps you sort out the problem. Please check paper jammed pieces of paper remains from paper in to out paper path. Check if the paper is properly picked-up, else check rubber roller pick-up and the solinoid motors that control to fed on and off the tray to engage pick-up. Check paper path sensors if possible. If you can determine when is the paper Jam happens please advice. Other means you can also refer your manual and machine diagnostic menu which part of the operation the paper will jam.

Best regards,
Rosener Guyano

Posted on Feb 05, 2008

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I just had this issue with one of our users. The paper would not feed and the jam light was solid, I took the paper tray out and tried a tray from another machine and it worked the first time. I looked at the original paper tray and manually release the spring clasp on the "loader ramp" and then set it back. Now the printer is back up and running.

Posted on Jul 11, 2008

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Check this out the paper i was using was cheap then it rained all week the humidity caused my paper to be to heavy to grab and pickup i changed the paper with hp paper and a new batch and wallah it started working again!

Posted on Jul 08, 2008

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I was told that it is a defective formatter. HP sent me a new printer and I sent the defective one back. As it was still under manufacturer's warranty. Looks like there is no simple trick to fix this one - Sorry!

Posted on Feb 05, 2008

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Hp lj p2015d printer ,the problem is ,now printer on that printer ,control panel six leds is there ,that problem is first two leds are blinking what is the problem that printer.pls help

Posted on Apr 26, 2008

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Per your user manual, here is a list of all the LED status':

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try this, its probably a small part of jammed paper or then theres a problem with the pickup, try cleaning it.

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
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  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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try this, its probably a small part of jammed paper inside or then theres a problem with the paper pickup, try cleaning it.

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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