I downloaded the video converter from the sandisk site, and it converts picture fine, but wont load videos it jst says 0% done then says files not finishes 1/1 can someone please tell me how to fix this?
You need to go under settings then click on usb modes then change the mode to msc. if you dont have the option of usb mode, then do the following:
1) Download the sansa firmware updater from the sandisk website (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe).
2) The program then turn off your sansa. (unplug it first).
3) Now move the hold button to the right and then hold down the center (round) button and then the power button.
4) Once your sansa is on, you can stop pressing the other buttons.
5) Now plug in your sansa.
6) Once this is done, your firmware updater should automatically start. If it doesn't, go to C:\programfiles\sandisk\.... and open it.
7) Select the most recent firmware and download it (it should automatically install).
8) Once this is done, disconnect your mp3 player (your firmware will then update).
9) Turn your mp3 player off.
10) Turn your mp3 player on.
11) go to Settings, USB Settings, and select MSC.
12) plug your MP3 player back into your computer and it should now recognize it.
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