HOW DO I DOWNLOAD PICTURES THE SOFTWARE KEEPS SAYING THE DEVICE IS NOT READY AND WHEN I PLUG IN THE USB CABLE THE CAMERA HAS THE LETTERS IN THE WINDOW PCC CAN YOU HELP THANKS

There are a multiple ways to transfer photos from your camera to a computer. The best is to remove the memory card from your camera and insert it either in the SD card slot on your computer if it has one or into a USB SD card reader attached to your computer. Your computer (Mac or PC) will recognize the SC card as if it were any add on USB device such as an external hard drive. Go into "Finder" if you have an Apple or "Explorer" if you have a PC and you will find the device. Open the device/folder. In most cases there will be one or two sub-folders. Open the folders and look for files with the extension ".jpg". Those are your pictures. You can now create a folder on your desktop or another location and copy and paste or cut and paste your photos into that file. This method is preferred by professional photographers.

The second method is to download the pictures directly from your camera using a USB cable. Although I am not familiar with your particular camera, there should be a small connector in which you can plug in the USB cable that should have come with your camera. Plug the other end into a USB port on your computer. The computer will recognize your camera as a device; just as it did in the first method. Again you can copy and paste your photos from your camera to your computer in the same way as I previously explained.

The third method is to use a transfer program. Most, but not all, cameras come with one or there are many for sale. Adobe has that function in there Bridge and Lightroom software although you may consider it pricy. With the software installed you can either connect your camera to the computer with a USB cable or use an SD slot or card reader. The software will automatically download and display your pictures.