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Posted on Jan 09, 2008
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7760 DN printing crooked from tray 5

My Xerox Phaser 7760DN is printing skewed/crooked from my tray 5. It doesn't matter from what software I'm printing or the number of pages. The first page is a crooked as the 100th page. I've changed paper, I just put in new imaging units, checked the rollers, etc. Print jobs from all other trays are fine. Unfortunately, I have to print about 7,000 sheets (newsletter) coming up soon and I need to get this fixed. Help!

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  • rylandeb Jan 09, 2008

    Thanks for the suggestion but I tried that, too. I even switched the positions of the specific rollers but to no avail.

  • rylandeb Jan 09, 2008

    Unfortunately, you can't switch the trays around. It's interesting with this problem because even though it's printing crooked, I'm not experiencing any paper jams or misfeeds of any type.

  • rylandeb Jan 09, 2008

    I tried your suggestion of only partially filling the tray. It didn't make a difference. I checked the cables that lift the tray and they seemed fine, too. I guess I should probably just call in the Xerox repair guy. I hat to do it, though.

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  • Posted on Jan 15, 2010
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Try cleaning the take-away rollers inside lower left door (door C). These are the long black rollers on the frame. Also try pushing in on the outer edges of door C while printing to see if this makes any difference. If so, you may need to replace door C. Hope this helps!

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  • Posted on Jan 09, 2008
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Be careful with rubbing alcohol on rubber it can dry it out and make it crack and then you'll really get a lot of slipping.

  • Anonymous Jan 09, 2008

    Can you switch the trays around to see if one of the other trays work where the 5th tray doesn't work?

  • Anonymous Jan 09, 2008

    If you fill the tray up to it's maximum capacity does it do the same thing? It sounds like the tray isn't holding the paper evenly (maybe).

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  • Posted on Jan 09, 2008
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Use a little rubbing alcohol to clean the roller for that tray and any rubber part in the area like a "separation pad"

this is a classic symptom of roller/feeding problems

hope this helps
thanks for rating

  • Pedro
    Pedro Jan 09, 2008

    I agree that alcohol will dry out rubber parts but only if you do it excessively, can you switch rollers from the other trays? clearly the paper path is ok concerning drum, fuser and such, so it's happening from the pickup roller up to the drum, somewhere in between there but before the other trays.

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  • Posted on Dec 02, 2009
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7760 dn solo tiene dos trays...
entiendo q la tray 5 sera el by-pass or left tray


la ultima vez q me paso eso es pq hicieron etiquetas q dejaron residuos de cola en el bafle de los rodillos de partida del by-pass, el papel se frenaba por el lado in y torcia el papel

  • Anonymous Dec 02, 2009

    los rodillos se limpian bien con agua y jabon de manos

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