Press bake and set to 550degrees. within 2 seconds press and hold the bake until 2 digits show on display, then release bake. the digits displayed is the amount of degrees the oven is off from original factory setting. If it reads 0, it is at original factory setting. you can now adjust by pressing the up button for a hotter oven, down for lower. it can only be done for 35 degrees. when done, hit clear/off. this will help to close the gap. if you are using an inexpensive thermometer, it can take a very long time for it to read the actual temp in the oven.
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You failed to give us the model number so it isn't possible to make any sensible diagnosis.
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