Question about Polycom SoundPoint IP 501 IP Phone

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Polycom Soundpoint IP 501 - URL call is disabled

I get the message 'URL call is disabled' on the phone I just connected. The phone shows the phone number and goes through the set-up, but doesn't have a dial tone.

Posted by E_Fud on

  • 4 more comments 
  • kajham May 05, 2008

    have the exact same problem

  • Anonymous May 13, 2008

    how do i resolve the URL disable problem. it keeps returning, any suggesstions

  • abdutr May 28, 2008

    I had the same problem, I did the change:"url-dialing" feature.9.enabled=1
    But now, I see "service unavailable" on the screen???


  • jade1 Jun 17, 2008

    i have the polycom 550 and every day some one in our company has a phone withe the message url call are disable. Is there a quick fix for this.

  • dethcraft Sep 23, 2008

    We're experiencing the EXACT same problem..any help is appreciated

  • Anonymous Jul 14, 2014

    I know this is WAY late but did jade1 or dethcraft ever figure a solution? I'm having the exact issue at my office.



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This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Posted on Jul 02, 2009



If you are getting the error message URL dialing disabled, this means that the feature in the config file is disabled and the Polycom phone is not registered against any of the line's configured registration servers.

Posted on Nov 05, 2008



If you are using autoconfig make sure that the file sip.cfg has"url-dialing" feature.9.enabled=1

Posted on May 21, 2008


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I get this same problem. The phone icon turn white and "url call is disabled" I can place calls and receive incoming calls, but cant place outgoing calls, unless the phone is rebooted

Posted on Jun 01, 2008

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