Question about Creative Labs Zen Digital Media Player

4 Answers

Creative zen crash

Got a new player 1 wk ago. Went to sleep last night...all good. Woke up this morning, screen blank, all controls frozen, cant turn it off or on! Whats going on? If I reset it, do I lose all my music?

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  • 9 more comments 
  • cleebee Jan 09, 2008

    hey...just to let you know, I did the resetting thang and it brought it back from the dead! The zen has risen! Thanks for your help.

  • potter1987 Jan 21, 2008

    hiya , i hooked my zen up to my com as normal , put a couple of songs on went to sleep and when i tryed to swich it on nothing tryed reset nothing dont no wat to do can someone help plz

  • Muppetsoup77 Jan 23, 2008

    I have the same Zen, and everything works great, and love it to bits..BUT...i cant seem to transfer movies to it. I managed to transfer a couple of music vids, and that went fine, tried a larger music vid (Metallica- One) and it would crash my laptop. Tried your soulution from above (going to and HEY PRESTO! It worked fine. Tried a movie (700mb) and laptop crashed again at 20% transfered, and again, and again...seems my laptyop can´t take the transfering of larger media. Any more help??? PS: My laptop is an Acer 3000 from 2006.

  • Anonymous Jan 28, 2008

    my zen is frozen and the blue light is still on but the screen is blank and i cant turn it on or off. what can i do to fix it so i wont loose any of my music.

  • Anonymous Mar 09, 2008


  • Anonymous Apr 26, 2008

    the blue light is on but the player is not. the reset with the paper clip does not reset the player.

  • Nakaley Apr 29, 2008

    i have a Zen.. and once i turn on my Zen.. it says rebuilding and it never.. finish doin it..

    stuck in da middle of nothing..

    how do i crash and restore?

    can anyone help mehhhhhhhh??

    thank youuuu

  • herevensong Jul 14, 2008

    my radio kept playing with the screen black..the blue light was on and i couldn't turn it off or on. i resetted it, it rebuilded and now it's working fine.

  • Anonymous Dec 18, 2008

    same problem. Have it for a few days now and I already hate it. How can this be solved?

  • buddy1015 Jan 02, 2009

    My Zen is locked up can't get to do thing. It won't cut off and can't hear anything. I'm at the point of returning it. Called the company and they weren't much help. I only had it for a week, I think it was a week to long

  • simo68 Jan 13, 2009

    I have the same problem.I have tried many time to reset the device. All the the time it does the rebuilding but nothing happen and I cannot switch it off.



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The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

You don't loose all your music if you reset it.

refer to and look up info on your model to see if anyone else has your issue.

if it is totally busted your player is still under warranty

Posted on Jan 08, 2008


OK... iv tried reseting it but it completly crashed no blue light on and when i plug it into my computer if says unknown item???

Posted on May 11, 2008


Yeah, all you gotta do is press the reset button.

Thanks for the advice dude.

Posted on May 04, 2008

Thanks a bunch, Stonebraker, i was shirting my self about loosing all my songs, but it's all good, cheers!


Posted on Jan 23, 2008

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