Replace Drum I replaced the drum on my Xerox Workcentre 555 but I can not receive faxes. It does allow me to send faxes but will not print confirmation or make copies. Help!!!

For fax problems, use a analog phone, plug it in. Hear the dial tone, make sure it is a good dial tone, with no static or cutting off. <br /> Use another phone and call to that phone, see if the phone answers and listen to it. Make sure there is no phone noise.<br /> Hang up, and dial to an other phone. See if it answers and also listens to the phone receiver end. Make sure the line sounds good and no noise to it.<br /> What we are looking for is this. One needs to validate the correct phone number to the fax machine.<br /> The other is, to validate the phone number one is trying to call is a known good fax line other machine answers and not an operator or a recording.<br /> If the machine does not receive faxes, the machine is not answering to the ring.<br /> The machine configuration needs to be checked to make sure the setting to receive faxes are inline and correct.(Auto answer, manual answer, etc)<br /> If all of these areas are correct it is possible the fax board is not functioning properly, sending works, but receive will not work. This is a indication the fax board needs to be replaced.<br /> Placing a service call is really a good idea due to the complication of service repair involved in doing the repairs.<!-- from fixya rte -->

Start by trying this.
NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.

1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [2], [0], [4]. The screen will display: Change drum.
   1. Yes
   2. No
2. Press [1], then press [Enter]. The screen will display: Completed.
3. Press [Stop] to return to the Standby Mode.

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1. Print a Pending Jobs report to determine what types of jobs are in memory. Press the [Menu] (up arrow) button, then press [2], [2].
2. If there is a job with the status of Resend Stored Fax, turn off the Resend Stored Fax feature to delete the job.
   
   To turn off Resend Stored Fax:
   1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [3], [0], [4].
      The screen will display: Resend stored fax
      1. On
      2. Off
   2. Press [2] to disable the feature.
   3. Press [Exit] or [Stop] when the menu selection screen displays to return to the Standby Mode.
3. Print the ITU-T mailbox report to determine if there are any mailbox documents. From the Standby Mode, press the [Menu] (up arrow) button, then press [2], [4].
4. Print any documents stored in an ITU-T Mailbox:
   1. From the Standby Mode, press the [Menu] (up arrow) button, then press [1], [8].
      The screen will display: Mailbox
      1. Confidential
      2. Bulletin board
      3. Relay request
      4. Setup & delete
   2. Press [1] to select Confidential mailbox, or [2] to select Bulletin board mailbox.
      The screen will display: Confidential (or Bulletin board)
      1. Print mailbox
      2. Send to mailbox
      3. Poll from mailbox
      4. Store to mailbox
      5. Delete contents
   3. Press [1] to print from the selected mailbox.
      The screen will display: Box number (20 max)
      [_]
   4. Use the numeric keypad to enter the mailbox number, then press [Enter]. NOTE: If you entered a password when creating the Confidential Mailbox, you must enter that password now to print the document.
      
   5. Enter the password if required, then press [Enter].