Question about Onkyo HT-SR800 System

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Video disappears within 30 seconds

First of all let me say that i am a firm believer in "user error". I hope that this will be the cause here.

I have just finished setting up my new HT-SR800 system (I gift from my son) and I have a problem.
When i try to watch something from the Cable Box or the DVD, I lose the image within 30 seconds. Most of the time I don't see any video; occasionally I do but i lose the image within 30 seconds. I see the video only when I turn on a device, but i can't reproduce the problem. That is, I intermittently get video upon start up, but most of the time there is none. This problem appeared after I finished the setup (I added the Onkyo DVD Player) and moved all the pieces to their final positions in my TV stand.

I know that there is continuity in the connections since I was able to watch Cable TV last night. I know that the connections still work today, since I see the video briefly. As I mentioned, today I added the DVD player into the mix. However, the problem continues to exist even if I unplug that device from the receiver.

My connections are as follow:
1. Receiver to Sony HDTV -- HDMI Cable
2. DVD to Receiver -- HDMI Cable & digital audio via an optical cable.
3. Cable Box to Receiver -- DVI/HDMI Cable & digital audio via an optical cable.

I am frustrated by not being able to fix this. My wife is peeved that she is not able to watch the big TV. Furthermore, I am irritated that I had to troubleshoot this rather than watch the OSU/LSU game.

I would appreciate any help that you can provide.


[email protected]

(As an aside, is it really reasonable for Onkyo to say they have HDMI connections if they do not implement the audio portion of the spec? It's really DVI with copy protection and different/worse connectors. I was irritated that I had to purchase the digital video cables that my son neglected to supply.)

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Hi Mark

I am going to take a stab in the dark here...

Did you plug the hdmi from the receiver to hdmi via the monitor hdmi output? this is needed so when you change the device on the receiver ie. between setop box and dvd the monitor changes with it accordingly.

You may also need to go to the setop box to set it to use hdmi output at the right frequencies 720p 1080i or 1080p.Also set it so it only sends the picture via hdmi but audio still with optical out.

good luck


Posted on Jan 08, 2008


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Posted on Jan 02, 2017


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