You can manually open the door using a straightened paper clip inserted into a small hole in the door. Press firmly and the door will be released. You may have a CD stuck in there, or you may need to reinstall the driver for the CD. Or the CD drive may have failed...at least the control part that opens and closes the door.
Testimonial: "It worked, it worked! Thanks so much. I guess I will have to do this every time, but at least I can use it. Thanks!"
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