Question about Uniden TRU9480 Cordless Telephone

1 Answer

Caller ID doesn't display and phone rings 1 time then stops

When I receive a call the Caller ID doesn't register. The phone also rings 1 time then stops and picks back up on about the 3rd time it should ring. Contacted phone company and everything is okay on their end. Uniden said they are sorry but it must be the base unit since all the phones work correctly. Unfortunately I will have to purchase a new set of phones. I hate to throw away 4 phones that are less than 18 months old. I have checked everything out and it is the base unit. Can't find the base unit for sale anywhere.

Posted by mamadiane on

  • Anonymous Jan 29, 2008

    I HAVE THE SAME EXACT ISSUE,MY PHONES ARE ALSO NOT VERY OLD. MUST BE AN ISSUE WITH UNIDEN PHONES.

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The Uniden TRU9XXX series has a high level of handset compatibility between bases. Depending on the handsets you bought to go with your 9480, you may be able to buy another model in the series and use the old handsets with the new model. Alternatively, you could buy another 9480 here (the -2 on the end of your model number just means that it came with an extra handset).

Before you do that, though, it might pay to hook up a regular (corded) caller ID-enabled phone to the line and see what happens there when you call. If it works properly, go buy your new phone. However, if you see the same behavior there as with the Uniden, chances are that the problem is not with the phones. Possible other causes could include a fax machine, modem, or other device in-line with the phone; a defective piece of equipment hooked up elsewhere in your house; etc. If nothing obvious applies, you might want to give the phone company another call--just because they couldn't find a problem on their end doesn't mean one doesn't exist.

Posted on Jan 09, 2008

  • shawn103 Dec 19, 2010

    I have the exact same problem. Caller ID just stopped working and yet it still works on a land line phone. Is this a failure in the base unit? Should I make a warranty claim?

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  • Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .

  • Is the battery old? - Replace the battery.

  • Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.

  • Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.

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Hi

Thanks for using FixYa. I think you have stored more than 100 Caller ID messages and hence the caller ID is not showing on Uniden Tru8888. In the following cases the caller ID will not be shown-

If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.

When the call is received via a telephone company that does not offer Caller ID service, the caller’s phone number and name does not appear. (This includes some international calls.)

When the call is via a private branch exchange (PBX), the caller's phone number and name may not appear.

You may receive any one of the following messages:

When a private name is received; Private Name
When a private number is received; Private Number
When a unknown name is received; Unknown Name
When a unknown number is received; Unknown Number
When invalid data is received; Incomplete Data

The Caller ID list stores information for incoming calls - even unanswered calls. You can store up to 100 Caller ID messages and phonebook entries (including Speed Dials) for each handset and the base. You can view the Caller ID list through the handset or base during a call or when the phone is in standby mode.

Memory locations for Caller ID messages and Phonebook entries (including Speed Dials) are common, you can store up to all 100 entries for each handset and the base. Caller ID messages are not stored when you have 100 phonebook entries. When you have stored a total of 100 phonebook entries and Caller ID messages, the oldest Caller ID message is overwritten.

Please do rate the solution and revert for further assistance.


Thanks
Rylee

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