Microtek ScanMaker s400 Logo
Posted on Nov 11, 2009
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My s400 works with Vista but not Windows 7, I

My s400 works with Vista but not Windows 7, I have the latest drivers. Microtek is no help.

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  • Contributor 3 Answers
  • Posted on Dec 10, 2009
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It will work with win 7 but it is complicated.

Download driver from the Microtek website
extract the files to your drive
locate the setup.exe file where you extracted the files
after the driver is installed reboot the pc

Now for the fun part...

Once PC is fully rebooted plug in Scanner ScanMaker s400
Windows looks for drivers in “windows update” and the “preconfigured driver folder”
Windows cannot find a driver.
Close “Driver Software Installation” window
Open Device Manager
Device manager shows yellow bang next to “USB scanner” under “Other Devices”
Right click on usb scanner
click “update driver software”,
Click on “Browse my computer for driver software”
Click on “let me pick from list of device drivers on my computer”
Click on “Imaging Devices”
Click Next
Under Manufacture there is no Microtek
Click on “Have Disk”
Click on Browse
Locate ScanWizard 5 V6.63 folder
Locate Disk 1
Locate Vista
Locate X86
There is a list of INF files
Choose first inf file, “Mii_x86_004.inf”
Click Open
Click OK
Now under Manufacture two entries are listed, Microtek and Microtek Driver Team,
On the other side there is a list devices s400 is not listed
There is an entry for 4800 Scanner
Select it and click next
An “update Driver Warning” opens select yes
Window now shows successful driver update.
And the scanner is listed as 4800 scanner
Click close
Close device manager
Open Scan wizard program
Scanner works fine.
The scanner will not work nativly with windows scanning.

  • Boston-Prof Feb 14, 2011

    My S400 scanner was gathering dust until after I installed WIN 7 for a year and half. Finally I downloaded the WIN 7 disks today and reinstalled the drivers. All was good until I got the stupid error 4800 scanner not found. Googled and got to this experts workaround. It worked like a charm. I am DELIGHTED and want to thank both Horsetooth and fixya.com for a great start on this valentine's day.

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  • Posted on Nov 12, 2009
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Unfortunately you'll probably have to shop for another scanner that's Windows 7 compatible. Please note that I've been repairing systems for 30 years and I can't think of any other reason.

BUT . . . . that doesn't mean someone else doesn't have a better answer so keep on asking. You're not alone in your search for drivers to run hardware on Win 7.

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You can download: ScanWizard 5 version 6.63 Here: ftp://microtek:[email protected]/microtek/pcfiles/drv_sw5_v6_63_ad.exe
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Extract to folder on desktop. 1. Plug in your Scanner 2. Go to Control Panel (Windows 7 - 64 and 32 bit) 3. Go to Device Manager 4. Go to Imaging devices (or Other devices) 5. Find what windows have installed Right Click 6. Update Driver Software.. 7. Click - Browse my computer for driver software 8. Click - Let me pick from a list of device drivers on my computer 9. Click - Have Disk 10. Browse to your desktop or position where you extracted 6.63, point to "....drv_sw5_v6_63_ad\Disk1\Vista\AMD64\..." Pick any of INF files I picked first 11. You will see 4800 Scanner and USB 2.0 Scanner, I picked first 4800 then USB 2.0 and both works.
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I really you cannot use this Scanner for Vista, only before Vista came out there's no Driver Freeware available yet or the Microtek didn't not provide the driver freeware for this.
I suggest you to install it with Windows XP, it's better on Windows XP and don't need to install in Windows Vista, it's no use on it.
Or also you just buy a new one ready for Windows Vista scanner.
Provided that the Microtek didn't yet give a driver for this then install it where it is compatible with.
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Good luck!
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This works for Windows 7 I think it works for vista too:
You can download: ScanWizard 5 version 6.63 Here: ftp://microtek:[email protected]/microtek/pcfiles/drv_sw5_v6_63_ad.exe
Extract to folder on desktop. 1. Plug in your Scanner 2. Go to Control Panel (Windows 7 - 64 and 32 bit) 3. Go to Device Manager 4. Go to Imaging devices (or Other devices) 5. Find what windows have installed Right Click 6. Update Driver Software.. 7. Click - Browse my computer for driver software 8. Click - Let me pick from a list of device drivers on my computer 9. Click - Have Disk 10. Browse to your desktop or position where you extracted 6.63, point to "....drv_sw5_v6_63_ad\Disk1\Vista\AMD64\..." Pick any of INF files I picked first 11. You will see 4800 Scanner and USB 2.0 Scanner, I picked first 4800 then USB 2.0 and both works.
I managed before to do it with simple install but well, it works .. ;)
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ensure that the scanner is compatible with the operating system you have installed on your pc,as some older scanners are not with XP & vista

good luck
Terry
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