How do I reset my company voicemail I am having the same problem with my companys phone.....it is a Norstar M7310.....I am trying to reset the voicemail but it wont change
Can someone please help me?
My company has an M7310 (Year 2002 model) and we're trying to remove a person from the directory and the voicemail box.
I've tried these instructions, but Feature 9-8-3 doesn't work. It shows "Invalid Feature".
Feature 981 works, Then selecting 'Other' softkey which displays Log:
I don't know what the password is.
I tried typing in 10020000 since our extensions are 4 digits, but no luck.
HELP!
Norstar Common Voicemail Features
To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your
password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave
a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all
together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your
voicemail box
3. If the call is answered by the company greeting, or your personal greeting,
Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or
out of the office.:
1. Press the Check
Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting,
Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have
your voicemail box accept messages while your Alternate Greeting is turned on,
or press the CHNG softkey to change the "Y" to an "N" if
you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail
box and have it play the PRIME greeting
took this from a guide i have, might help you guys out
Administrative Programming for Norstar
Voicemail
Programming must be done from any M7310, T7316, or M7324
model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter
"120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press
"# #" to enter a comma, and then enter the first name. When spelling
the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to
change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next"
until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "#
#" to enter a comma and then enter the first name. When spelling the name,
press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button
To Change the "Recorded" Name for the Company
Directory:
1. Have the Voicemail User log into their mailbox, after putting in their
password, press the button under "Admin" (or press the number 8 key.,
and then press the number 1 key.
2. You will hear the old recorded name and then the system will
"beep", prompting you to record a new name (name only here, not
greeting..
3. Press "Ok" in the window when you are done recording and then
"Ok" again to accept the recording
might help aswell
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