I request you to remove the battery when mobile is turned ON and wait for few seconds re insert the battery then check your able to see the profile icon
Hope this is helpfull for you.
The profile icon might be "hidden", if so, press the "menu" key on the BlackBerry then chose "Show all", this will show all the hidden icons.
If not, try to go to "options", then "profile". If that is not there...
Try to reset the BlackBerry by taking the battery out...
If that doesn't work then you need to reload the OS on the BB... (hopefuly you won't need to go this far)
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