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HP CLJ 3550n

For some reason, Cyan Cartridge will not print, and when another cartridge replace this cartridge, error on plasma scree, said does not detect cartridge(Cyan). Cleaning the contacts were the cart. rest on looked to see if anything was obstructing, any help ? Steve

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  • stephen Vasquez
    stephen Vasquez Jan 07, 2008

    They are OEM Cartridges



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There is a little plastic lever on the right side called a toner lock. It is probably broken. It is held on by a little by a piece of molded wire.

It may also that the gears that drive the toner are no longer aligned

Posted on May 22, 2009


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Are you using genuine hp cartridges?

Posted on Jan 07, 2008

  • Soulvisitor
    Soulvisitor Jan 07, 2008

    Can only assume it is a faulty cart, return to hp for replacement because they are guaranteed items.



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1 Answer

What is the solution to 59.51 error on HP 500 color LaserJet printer.

59 error refers to a Printer motor Error.

59.51 however should not appear on screen.
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You can find the user's guide here which lists all the parts and supplies. Here's the cartridge information from the manual:
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You can use the HP numbers to look for original or after-market replacements.

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Check the black cover on the pick up assembly under the cyan cartridge. If it is only a fraction too high cyan will not print. Make sure it is clipped in place correctly.

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