Sansa i unplugged my sansa from my computer and ever since then it hasnt been able to turn on right. It goes straight to a black screen after it goes thru the scan disk start up, plz help
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Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected I put a folded peace of paper and put it on top of the battery also push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screen, Black screen Blue ring ) and put the back on. Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard thIs should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize IF not try a laptop.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC Recovery Mode may also allow your computer to recognize the sansa
RESET: Go into the settings and scroll down to reset all, push center button, scroll to yes, push center this will restore factory settings..... Reset All NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! If your device freezes up press the Menu button and hold for 15 seconds. This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation will be gone. This is what it states in the manual for the 260 sansa Page 29 Recovery Mode also resets system settings when unplugged...
Recovery Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa. http://www.youtube.com/watch?v=_95hLqZxCHc&feature=related here is a link to a kid showing you how to goto recovery mode. Update software from this link.. (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) and install the software before you recover
When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware. It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.
Where you can get the latest firmware for your model. *** Make sure when you update the firmware keep the device in MSC mode.
Here is the link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306 Kindly revert for further clarifications....
Here's a new tip from another user - let me knwo if it works, b/c I have loads more advice: ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.
there is a recovery tool on the sansa website that you can download and it will fix your device but erase all of the memory and put back the original factory default settings.
easy fix my friend its temporary firmware problem . ok now to fix it
plug the sansa in your pc ,just doing so can fix the problem if not
,unplug it from the pc the unit should have stayed on (the blue LED's of
the wheel r on but no screen backlight) push the ON button on the side
and hold it push for a good 20 secon then releass it that will make the
unit do a soft reset and then turn it back on again it may chow the low
bat simbol just plug it back in your pc the screen will show the
turning arrow the backlight of the screen will work, let it recharge
and there you go fix.
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