Question about Lexar JumpDrive MP3 Player
When i turn it on, it reads "incorrect format, reformat the player!"
The solution is correct. I emailed [email protected] and received an email the next day with a firmware patch that reformatted my player.
Just an FYI, this did NOT work under Vista and since I had an XP media center laptop sitting next to me I didn't play with it. On the XP system it worked flawlessly. I ended up with a fully functional MP3 player again, nothing in the folder at all and it only took a minute.
Send them an email and I would expect you'd get a response within 1-2 business days. As mentioned, my response was within 18 hours.
Posted on Feb 20, 2008
Since I got no answer from [email protected] I looked for something else. I don't know how and I don't know why, but this worked for me:
I downloaded a trial version of acronis disk director (http://www.acronis.com/homecomputing/download/diskdirector/), installed it and after the install I rebooted my computer. The player was connected to pc during the reboot, but the pc freezed and I had to restart it manually and remove the player from pc. Then the computer booted ok. I started the acronis disk director, connected the mp3 player and suddenly, a pop-up window appeared asking "what do you want Windows to do". I went into my computer and the drive was there, fully accessible with its data uncorrupted.
It was sure magic!
Posted on Mar 17, 2008
To Fix the format problem call 510-413-1200 and ask them to email you the firmware update,follow the instructions and enjoy the Player
worked for me
Posted on Sep 04, 2008
Hi gang! Thanks for your replies and suggestions for a fix to this problem.
I applied the "contact Lexar" suggestion with a twist: Lexar LiveHelp. It worked like a charm, and now (approximately 15 minutes after I first read this post) my player works like a charm again! Thank you!
Posted on Jun 14, 2008
I hate the lexar mp3 it brakes easily
Posted on May 28, 2008
I had the same problem...however the three times I contacted Lexar , they claimed they would send email with fix within 2 business days. I never heard a thing...I also tried live help...this was a few months ago...perhaps I will try again...
Posted on Jun 17, 2008
SOURCE: Lexar MP3 player
Connect the device in Storage Device (USB Mass Storgae) Mode and then format the storage disc to FAT you can use the DOS command: format X: /fs:fat where X: is the storage disc drive letter.
Posted on May 24, 2007
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