Question about GE 2-9450A Phone

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3 Phones Need Repair

I have three GE 2-9450A phones not working. Only lines 1 & 2 are being used. Wiring at all stations is a single RJ-14 jack with 2 phone lines.
All phones have same problems:
(1) Phones do not ring.
(2) No Dial tone is heard through Receiver or Speaker.
(3) Phones have static when intercom is used. Can not hear person on the other end of the line.
One phone does not allow the intercome station to be programmed.
Can I have them repaired? At what cost? Where?
Thank you for your assistance. Gdazzle
[email protected]

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I am in Delhi....these phones can be repaired at a very low cost...where are the phones? BTW do yu have the manual? If yes can you share with me either scanned or point me to the web locator. Thanks in Advance

Posted on May 19, 2008


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The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

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Hi Amy,

I have two of these phones. The feature set is really good. The only thing missing is a "Voice Mail" indicator light. You have to pick up the line and listen for the intermittent dial tone.

The other problem is that they are not very reliable. Both of my originals developed problems with the answering machine portion, but were replaced under warranty. Have had issues with one of the replacements also and now use it with an external two-line answering machine.

Regarding your problem, there are a few possibilities. Not all phone cords are created equal. The cord that goes from the wall to the phone uses a plug/jack called RJ-11. An RJ-11 connector has room for four contacts. The contacts themselves are just gold-plated wires.

Take a very close look at all of the cords you are using, as there are two different types that look nearly identical. A single line cord will only have two wires inside, and the RJ-11 connector will only have the two center pins filled with the gold contacts. A two-line cord has four wires and the RJ-11 connectors will have four gold contacts at each end.

Once you are sure that your cords are all two-line (four gold contacts on the RJ-11 connectors), the next thing is to understand how two different lines are put into one cord.

The first (main) line will occupy the two center contacts. To add a second line, they need to connect to the two outer contacts. It may be that you need to re-wire the wall jack on one of the lines.

If they are both wired to the two center contacts, the splitter cannot do its job. The way to tell this is to make sure that each wall receptacle will give a dial tone when plugged into a single line telephone. If that is the case you will need to re-wire one of the wall outlets.

You would need to remove the wires from the center two slots on one line and insert them into the outer two slots. Take a look at what you have with regards to cords and the results of your tests with a single line phone. If you need to rewire a wall outlet, I can walk you through that.

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That means that it is not connected to the wiring that has voice data on it. IT cannot detect the voltage that should be there. Check the wires to the plug in to the phone jack.

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I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...

There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

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I bet the problem is that you used to have two phone lines and now you only have one line. You cannot program an extension into one of these phones unless both Line1 and Line2 coming into the phone are working- it will act as if the extension you picked is in use, but the actual thing it is complaining about is that Line2 isn't working. The phones might have been working for years on a single phone line as long as they didn't lose power. But you don't have to throw the phones away just because you gave up your second phone line, you can still make them work. (I did it for a 12 phone system.) The way to to it: make a special cable that connects your single incoming phone line to both L1 and L2 on the phone, tricking the phone into thinking both L1 and L2 are working. Then program the extensions into the phones, and go back to using a normal cable so that only Line1 is hooked up. To make this cable: take a normal male to male cable and cut off one end. Then connect both the black and the green wires of the cable to the green post in a standard phone jack (the kind you would surface mount on the wall will work best), and connect both the yellow and red wires to the rec post inside the phone jack. Now plug your incoming phone wire into the phone jack, and plug the wire you connected into the jack into the back of your phone. The phone is probably already blinking red on the intercom, just push the extension number you want it to have, making sure there are no conflicting extensions already in use.
I would reconnect the phone using a normal line so that only Line 1 is "hot", don't leave it on this double-connected cable any longer than you need to in order to program the extension.
Good luck!

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