Question about Office Equipment & Supplies
I have disconnected and reconnected the usb cable cord and the outlet plug and I have also uninstalled and reinstalled the disk, could you please help?
What kind of printer is it?
remove printer from USB, and un-install, reboot
insert CD that came with printer and run installation "DO NOT CONNECT PRINTER" installation should ask what kind of connection USB or parallel AND it will tell you when to connect it
NOTE: connect it to a different USB port that the one you used.
again, this is general instructions as I have no clue on what printer you have.
Posted on Jan 06, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
When you open the print cartridge access door there is a black toggle switch that needs to be in the depressed position to let the unit know the door is closed. If the cartridge door is not completely closed, the error message displays.
1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
NOTE: To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.
2. Check the product control panel to see if the error message still displays.
If the issue persists, see the next step.
Check the cartridge door for obstructions
1.Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.
2. Remove any obstructions.
3. Check the product control panel to see if the error message still displays.
If the problem still persists you need to reset the product...
1.Press the Power button to turn on the product.
2.Disconnect the USB cable from the back of the product.
3.Disconnect the power cord from the electrical outlet.
4.Disconnect the power cord from the product.
5.Wait 30 seconds.
6.Reconnect the power cord to the electrical outlet.
7.Reconnect the power cord to the product.
8.Press the Power button to turn on the product.
9.Reconnect the USB cable to the product.
10.Check the product control panel to see if the error message still displays.
Please get back to us if you have further query else please accept the suggestion.
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