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Posted on Jan 06, 2008

Camera won't come on and lens doesn't retract

The camera won't come on and the lens doesn't retract. I have changed the batteries but i bout rechargable batteries and I don't know if they have a charge.I dropped the camera the last time I used it.

  • 1 more comment 
  • atimmers Mar 08, 2008

    the on light comes on but nothing else is there a reset button?

  • Paulnadine Mar 14, 2008

    Camera is 'on' but cannot do anything. Cannot switch it off or retract the lens.



    Was hooked up to the PC to download some pictures with camara 'on'

    I had left it hooked up for some time but when I went to disconnect it was dead. Have changed batteries and checked then and they are OK.

  • Anonymous May 27, 2008

    I have a Nikon coolpix that says error lens error. Ican't take pictures ,Help!

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  • Posted on Feb 01, 2008
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Joined: Dec 26, 2007
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If you bought ni-cad batteries then you may have recharged them incorrectly and they do not have a good charge. Try fresh non-rechargable batteries.
If you bought ni-cads, buy nickel-hydride next time. They do not have a "memory" issue like Nicads.

I think the key here, though, is that it was dropped....

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0helpful
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tip

Troubleshoot Non-Retracting Lens Due to Camera Drop

<span>Remove the batteries from your digital camera and leave them out for a few minutes. If you are using rechargeable batteries, make sure the batteries have a full charge before placing them back into the digital camera. It is recommended that you charge the batteries for at least 6 hours. If you are using regular AA or AAA batteries, make sure you are using brand new batteries of the same brand. Turn the camera back on to see if the lens will retract. If that doesn't work, turn the camera back off and try turning it back on while you are pressing the function or OK button.<br />If the batteries were low when the camera was dropped, the lens may not retract properly until the camera is reset. Remove the memory card from your digital camera and install new batteries. Do not put the memory card back into the digital camera and turn the digital camera back on. You will get an error message regarding the memory card, but that is okay. With some digital cameras, leaving the memory card out will trigger a reset within the digital camera.<br /></span><span>If you have an audio/video cable (AV), insert that cable into the digital camera and turn it on. By using an AV cable, the LCD screen will not power on, which means there will be more battery power available to the digital camera. If any dirt got into the digital camera when you dropped it, the extra power may help the camera retract the lens.</span> <span>Place your digital camera on its back on a hard surface. The lens should be pointed towards the ceiling. While pressing the shutter button, turn the digital camera on. The idea behind this concept is that the camera will try to autofocus, which may help seat the lens barrel pins back into their slot.<br /><b><br /></b><br />It is possible that when you dropped your digital camera, dirt, sand particles, etc. may have lodged themselves into the lens barrel. Gently blow around the lens barrel to knock lose any particles. Using a microfiber cloth, wipe off the lens and try to wipe as deep into the lens barrel as you can. You can also try using compressed air and blowing it in the gaps around the lens barrel. Be careful not to blow any of the compressed air onto the lens itself, as the pressure of the air may damage your lens. The idea here is that if there are any particles lodged in the lens barrel by the lens mechanism, you will be able to knock them lose.<br /></span>
on Jun 29, 2011 • Cameras
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1answer

Lens on my S7000 doesn't retract when switched off - now permanently extended - and camera dead

This is going to require service / repair at the shop, not something you will be able to correct.
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Lens doesn't work

Try removing the battery and memory card for at least 15 minutes. With some cameras, this will reset the camera and lens may clear the error message, as long as there is something that is not physically damaged the camera.
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Lens won't retract on SD550

Try resetting the camera by removing the battery for 20 mins. then replace the battery go to the camera's menu and set the Date and Time.
2helpful
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Lens error for coolpix l3. The lens won't retract and the camera won't work. took batteries out and put new ones in. nothing is working. is there a way to reset the camera?

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them.
4helpful
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Camera will not turn ON. I changed the batteries but still no change.

Things to check first for a camera that won't turn on are battery contact points, and micro switches that are located on the battery and memory card doors. Troubleshooting tips on other things that need to be checked may be seen here. These tips won't work for every case, but they're worth a try.
0helpful
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MY lens on my camera wont go down and now my camera wont work

If I recall correctly, there was a recall for this issue and alot of people had this problem in the past. We contacted the manufacturer and they refunded our money. Here are some other things you can try. Hope this helps.

Here are some simple things to try first for a camera that won’t power on. They won’t work for every case, but they’re worth a try:
http://camerarepair.blogspot.com/2007/11/simple-fix-for-dead-cameras-that-wont.html
If you get it to respond, and if next the lens doesn’t want to retract:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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2answers

Lens will not retract, camera was not dropped,

Leave the batteries out for a while and then try turning camera on..hopefully its resets the camera and retracts lens.
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