I turned my Dish 625 DVR on 01022008 and found that all my recorded programs and all my scheduled programs were gone. I had the maximum number of hours available to record and nothing else. What happened and are all the program lost?
When tech support says they've never heard of a problem like this they are either inexperienced or lying. there was most likely a small power surge that caused it to reset like that. if the problem persists, insist on a replacement reciever and consider getting a computer surge protector with a small battery back-up.
288 views
Usually answered in minutes!
I turned my Dish 625 DVR on 2-11-08 and all recorded programs were gone. Plus all the timers and scheduled events were missing. I called tech support and they said they never heard of any thing like that happening before and there is nothing I can do about it. Since I was able to record live events and create a timer while talking to tech support, they said sorry about that but it's not broken. Arrg!
A few days ago, I got an error message related to the receiver's hard drive. I cannot access the recorder and I lost all my previous recorded programs. HELP!
While watching live programming, rec'd error msg. #502 statating that "a problem has been detected with your switch box configuration". Only random channels were receiving the error msg. Called Tech. Support and they had me go thru. the "Check Switch Test" procedure. While on the phone with the Tech. Rep., he also had me unplug the receiver ffrom the wall outlet for 15 seconds. After a few more walk-thru. procedures, the channels all came back. I discovered about an hour later that all of my previously recorded and scheduled to record programming was gone. In additiobn to this, the unit is now registering that it has 150 hrs. of available time instead of the 100 hrs. that we have had since getting the unit 3 years ago. This is not the first time that the unit has been unplugged and on previous occasions, the programming was not lost. Also the 50 additional hrs. is a mystery. There was mention of any upgrades or additional hrs. when talking with the Rep.????????????????????
×