Question about Brother MFC-8460N All-In-One Printer

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Paper is in the feed tray, but it continues to say NO Paper??? Brother MFC-8460N any suggestions?

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LeAnn

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Does it say "No Paper in Tray 1" or "No Paper in MP Tray"? If its saying "No Paper in MP Tray" then it is attempting to pull paper from the Manual Feed tray on the top of the printer rather than the main tray at the bottom. You can fix this from your computer- when you go to print and the print dialogue box comes comes up, pick your Brother off of the list and select "Properties". Scroll all the way down to where it says "Paper Tray" and change to "Tray 1". Then print.


If that's not it, then one of the above suggestions is likely going to help you.

Posted on Feb 12, 2013

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Could be a tab or spring broken off of the feed tray, dirty feed roller can cause that error when paper doesn't feed. Paper guide too tight so that paper can't lift to the feed roller also a possibility. Sensor above paper stack out of position.. many possibilities.

Posted on Nov 06, 2009

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reyjoshua07

Reynaldo Labaguis Jr.

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SOURCE: Brother MFC 8460n paper pickup

Hi tkennedy0720,

Please follow these steps to assure you have made sure there is no jam.

1. Press the cover release lever to open the front cover.
reyjoshua07.gif

2. Take out the drum unit and toner cartridge assembly.
reyjoshua07_0.gif

3. Open the back cover.
reyjoshua07_1.gif

4. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
reyjoshua07_2.gif

5. Using both hands, gently pull the jammed paper out of the fuser unit.
reyjoshua07_3.gif

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_4.gif

8. Close the front cover.

9. Press the cover release lever to open the front cover.
reyjoshua07_5.gif

10. Take out the drum unit and toner cartridge assembly.
reyjoshua07_6.gif

11. Hold down the lock lever on the right and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
reyjoshua07_7.gif

12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
reyjoshua07_8.gif

13. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_9.gif

14. Close the front cover. Pull the paper tray completely out of the machine. Use both hands to slowly pull out the jammed paper.
reyjoshua07_10.gif

15. Press the cover release lever to open the front cover.
reyjoshua07_11.gif

16. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.
reyjoshua07_12.gif

17. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_13.gif

18. Close the front cover.

20. Put the paper tray firmly back in the machine.

21. Take out any paper from the ADF (automatic document feeder) that is not jammed. Open the ADF cover. Carefully pull out the jammed document to the left. Check for and remove any small pieces of paper stuck in the machine. A small piece of paper stuck in ADF will cause a document jam.
reyjoshua07_14.gif

22. Close the ADF cover. Press Stop/Exit. If the Document is jammed under the document cover. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull out any jammed documents to the right. Again, carefully check for and remove any small pieces of paper.
reyjoshua07_15.gif

23. Close the document cover. Press Stop/Exit. If the Document is jammed at the output tray. Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
reyjoshua07_16.gif

24. Press Stop/Exit. If the Document is jammed in the duplex slot (only for machines which support Duplex printing). Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
reyjoshua07_17.gif

25. Press Stop/Exit. Make a Copy to test. Before placing your document(s) in the ADF verify the error message "Document Jam" in no longer displayed on the LCD. If the error message continues to appear on the LCD, please contact Brother Customer Service from "Contact Us". Verify the ADF document support (located on the top of the ADF) is pulled out. Verify the document(s) are between 5.8 to 8.5 in. wide and 5.8 to 14in. long. Make sure the documents are inserted face up in the ADF, top edge first. The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m²) paper and always fan the pages before putting them in the ADF.

Note:
DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. Make sure documents written with ink are completely dry. Adjust the paper guides to fit the width of your documents. This ensures the document(s) will feed straight, preventing jams. Make a copy listed below:
For MFC users :
Press Start.
For DCP users :
Press Copy located below the LCD and then press Start.

Hope it helps.

Thank you for using FixYa.

Posted on Jul 06, 2011

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Hi,

Try this out.

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Regards,
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hth,
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you cannot clear this unless there is still a presence of paper inside the machine.

or you can open and close your machine once you are cleared of any paper jammed, be sure not to leave and removed all residual paper in the paper path, the tiny sensor would recognize any sort of this and thus make your machine unoperable.

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Brother 8460N Laserjet


Hi

This is unfortunately very common issue about MFC-8460N, There are few steps you can try, Set to factory default (Reset), move the roller manually so sensor will detect new position or locate the paper detector and bypass it. There are many users have been complaining regarding the issue that you have, Before try the troubleshooting that i have suggested please do call the hotline of Brotherif you have ongoing warranty. Some cases Brother accepts their fault on this known issues and provide solution (can be free of charge). As an experienced expert I suggest you to contact Brother (1-800-276-7746).

If you cannot find any resolution please post further assistance.

Good Luck

Jan 10, 2008 | Brother MFC-8460N All-In-One Printer

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