My Canon i960 printer will print a test page, so the ink seems fine -although the status shows that new tanks are partial. I am unable to print anything using Microsoft Word or Microsoft Publisher. The printer makes the usual noises and the paper comes through. But the paper is blank.What can I do?

Run the Canon printer-software to launch a "print-head-cleaning" task,
because you may have "clogged" ink-jets, so that no ink can be sprayed onto the paper.



















Test to see if FIXYA "censors" some words:

Start with the word CALM ( calm ) and swap the middle letters: **** ( **** ),
as in the ****-shell model of Apple portable computer,
or a cell-phone that opens like a ****-shell.

Do you see <star><star><star><star> instead of the word?
How about STUCK ( stuck ) and omit the 'T' to become: **** ( **** ),
as in "the printer sucks ink from the ink-tanks and jets the ink onto the paper".

Yeah, me too. I fiddled with cycling the power, removing and reinserting the tank, doing maintenance tasks like cleaning the jets, yadda, yadda, no dice. New full Canon tank displays empty. Boo.

I figured "What the heck, I'll try printing anyway" and sent a test page on plain paper. It warned me the tank was empty, then did a bunch of those cartridge moves it likes to do (you hear the carriage moving around cleaning or something). After like 90? seconds of cleaning noises, it figured out that the tank was full, the status went to full, and it printed the page fine.

So my advice is, try printing a page anyway.

the m/c needs the 5 tank for faxes!Is it a canon cart?The head might be blocked!Go to your printer properties and under maintanace do a deep clean!!Good luck!!

Its detecting an incorrect ink tank.

The printer is not happy with one of your tanks. Make sure you have PB inks if it is a PG printer.

More probably the job you are printing requires the other black ink tank. Very important to make sure your status monitor is installed correctly, make sure when you send a job that it displays the ink tank levels and not question marks. You should be able to find out roughly how much ink is left through the driver (status monitor) and also what type of black is installed. If you cant, you have not got the 'Status Monitor' installed.

You'll need a new printhead, once they plug that bad nothing gets them clean again. Make sure the tape is off the top of the cartridge as well

Sounds like the print head is no good. This happens. Here's a link to a site that sells them reasonably.

Start with the printer OFF

1. Hold down RESUME and then hold down POWER
2. Release RESUME
3. Press RESUME twice, then release POWER
4. Let green light blink until printer is done futzing

Select function with RESUME press POWER to execute:
presses - light color - function

Number of presses - light color - function
0 presses - green - Test print (or exit service mode on i960)
1 press - orange - EEPROM info print (plus grid nozzle diagnostic on i960)
2 presses - green - EEPROM initialize
3 presses - orange - Reset waste ink counter

Yep same as above. Black prints very light gray after 5 years of good printing. Tried every test, replaced black cartridges with different brands. Just wondering if somehow you can clean the heads. I'm convinced the black head is almost totally clogged. Does anyone know how to remove the printer heas to do this?

Lift lid ,let carriage stop in middle, un-plug the printer > Remove all ink tanks > Remove print head > Soak print head in > 3 parts very warm water an 1 part ammonia over night. Rinse under faucet with water directly over ink ports, shake out excess water,(if when you shake it out and if color still comes out repeat soaking for another hour or two and rinsing again ,HAD TO DO MINE TWICE) let air dry. (hair drier helps) Cured my problem for a while ,but if not used almost every day, this will happen again, I also use compatible ink tanks. Don'T believe the inks are as good as Canon Ink. But who the hell can afford them. So fill your owe with Canon ink from Canon. Still seems that the cyan always dries up first. Good luck Lestero1

It's possible that the heads need to be replaced. That's one disadvantage to the printers that don't have the heads contained within the cartridge.