Without earphones sound is OK but when i plug in earphones no sound comes out unless i either stay pushing the earphones around...tried it with 4 different sets of earphones so i know its the MP4 thats the problem
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The fault could be the earphone, check the earphone in a different device/player, if the fault still appears the the earphone is faulty, probably a broken wire in the cord.
If the earphone is OK then the earphone socket in the MP3 player is faulty. If may be too expensive to repair, unless you can DIY.
assuming it is a wire earphone which comes bundled with the set then
as soon as u plugged in the set should detect and show 'earphone plugged in', if not the problem is with the earphone itself.
If it is ok and can,t hear, check for the user profile selected as 'Headset'.
Now turn on the radio.
To check whether FM is working or not [diagnostic verify]Warning: DO NOT CHANGE ANY SETTINGS
enter *#66*# to enter Factory mode. Go to the end of the menu & select FM Radio --> select any channel to listen hiss sound. If so the set is ok. EXIT now. Mind that the earphone wire only works as fm antenna for the device that's why radio is disabled by default till it finds the earphone is plugged in.
Keep some space blank in the phone memory as it may be the problem.
if the problem is something else then describe what is happening stepwise.
most small devices rely on the wire plugged into the earphones jack to be the antenna to receive the radio signals, so if you are trying to listen to the radio through the builtin speaker without having earphones plugged in, you might just not be getting a signal, and since it is a digital tuner, it probably can tell that you are not getting a signal and so just outputs no sound, not even static.
so try plugging in some headphones if you haven't been doing that.