Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Filter doesn't look clean after rinsing

I washed my filter for the first time yesterday. It has been 6 months. The yellow bit with the white screens still looks dirty. And the water was never dirty or cloudy even, while running through it. Did I do something wrong? The new one looked so bright white compared to the one I was cleaning. I'm afraid the performance will start to suffer since it did seem to pick up better when I put the new one in.

Thanks for any help you can provide.

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It could well be that your Dyson is blocked elsewhere. Check the pipes, especially the feeder channels and the air way inspection channels on the Dyson as well as the main dirt channel after the rolling brush bar. Also brush clean the shrouds on the inner cyclones as these get notoriously clogged.
If the filter is washable it wont come up white like new unless you try a stain detergent like a pre stain remover. It would have to be heavily diluted as water is really the only way of cleaning a Dyson filter, but it also has to be of the washable type; Dyson produce a few filters, but some are not washable. EBay usually have good cheap replacements available but I'd check the first points first of all before filter replacement.

Posted on Jan 04, 2008


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If you have the machine in front of you, with the front of the machine facing you, then the filter is located on the bottom right hand side (just a little lower than the bottom of the clear cylinder). If you look closely you'll see a little embossed picture of a filter on the plastic. You'll see a button with an arrow on it. Press the button and the whole section simply slides out in an upward motion.
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Hello! There are a few things that can cause the cleaner to lose suction. Please try these quick steps.

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Hi there, it's Jack at Dyson.

DC14 has two filters, a pre-motor filter and a post-motor filter. Both are engineered to last the lifetime of the vacuum in normal use, but only the pre-motor filter requires maintenance.

We recommend washing the pre-motor filter at least once every 3-6 months using cold water without detergent, as shown in the video below. Always ensure it's completely dry before replacing it - this could take at least 12 hours.

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Most of the Dyson have a filter inside the canister where the dirt goes or under it---it is critical for safe operation--if it gets really blocked the motor will overheat and the thermal cutoff will kill all power to the unit.

It is a white foam type and instructions for washing are right on the ring it inserts into. Wash with water and mild soap (I use dish soap).

I suggest doing in the sink and expect the water to run black for a while----it must be allowed to dry completely and do not use a air compressor to do this.

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p{margin-top:0px; margin-bottom:0px;} Hello,

Thank you for your recent e-mail. I am sorry to read about the problem that you are having with your cleaner.

Please make sure your recovery tank and lid are installed correctly and forming proper seals. Make sure that your filter is clean of any debris. Clean the screen in the tank lid. Make sure your nozzle and squeegee (if on your model) are free of dirt/lint/hair and attached in their holsters correctly. Make sure you do not have any clogs in the hose.

To restore suction, please try the following:

*Remove dirty water tank and clean filters- main reason for low suction is dirty filter

*Verify the dirty water tank cap is not missing.

*Verify dirty water tank lid is inserted completely into unit.

*When cleaning, the yellow float inside of dirty water tank should be free moving.

• First remove your clean water tank and unplug the machine
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• When reattaching the lid, hook the tabs on the front of the lid to the tank first, then click shut in the back. Pull up on the lid firmly, it should not lift at all. If it does, try reattaching as a seal needs to be formed for suction.
• Test to see if suction has been regained.

If these suggestions do not solve your issue please call a service center.

Your cleaner has at least a 6 month warranty for manufacturing defects. This warranty begins from the date of purchase, with the original sales receipt. If you do not have the original sales receipt, the warranty may be verified at the warranty repair center by MFG or serial number.

Please visit and click on service center locator for a list of authorized dealers in your area for service and warranty assistance.


Hoover Customer Service 62
Mon - Fri 8am to 7pm EST

**Please do not reply to this email address. This is for outgoing messages only.**



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Hi there,

I'm not sure from your question exactly which part you're referring to. If you mean the filter, this needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

Hopefully this answers your question, but if you're referring to a different part, please let me know, or call us free on 0800 298 0298, so we can provide assistance. Our Helpline is available from 7am until 10pm, 7 days a week.

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Hi There,

Here's a step by step guide on how to clean the filter on your Dyson DC07.

Turn power off and unplug the machine.
unplug_us.gif Step 1
  • Press the release button and remove the filter housing from the machine.*
remove_filter_house.gif *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Step 2
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Step 3
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  • Repeat the steps shown below until the water runs clear.
wash_filter.gif The filter should be washed at least once every 6 months.

  • Leave to dry in a warm place for 12 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame .
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It is VERY important to make sure your filter is 100% completely dry before reinstalling it into the vacuum cleaner. Running the machine with a damp filter can cause permanent damage to your motor, or cyclone assembly.

What some people do is purchase an extra washable filter, this way they can easily swap filters when they need to be washed, preventing any wait time while the filter drys. Also after a few washing you'll notice the filter starting to deteriorate, sooner or later you'll want to replace the filter. Here's a link to the filter on our site if you'd like to get an extra one.

Dyson DC07 Replacement Filter Part No. 904979

I hope this helped you and answered your question. If this was able to answer you question, please be so kind and rate my repair helpful, or leave feedback for me. If you still have some questions, please feel free to use the comment field on the repair page, and I'll be more then happy to answer any follow up questions that you may have.

Thanks very much,

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I have had the same problem for six months and finally found the solution.

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