Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Filter doesn't look clean after rinsing

I washed my filter for the first time yesterday. It has been 6 months. The yellow bit with the white screens still looks dirty. And the water was never dirty or cloudy even, while running through it. Did I do something wrong? The new one looked so bright white compared to the one I was cleaning. I'm afraid the performance will start to suffer since it did seem to pick up better when I put the new one in.

Thanks for any help you can provide.

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  • 328 Answers

It could well be that your Dyson is blocked elsewhere. Check the pipes, especially the feeder channels and the air way inspection channels on the Dyson as well as the main dirt channel after the rolling brush bar. Also brush clean the shrouds on the inner cyclones as these get notoriously clogged.
If the filter is washable it wont come up white like new unless you try a stain detergent like a pre stain remover. It would have to be heavily diluted as water is really the only way of cleaning a Dyson filter, but it also has to be of the washable type; Dyson produce a few filters, but some are not washable. EBay usually have good cheap replacements available but I'd check the first points first of all before filter replacement.

Posted on Jan 04, 2008

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Posted on Jan 02, 2017

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If you have the machine in front of you, with the front of the machine facing you, then the filter is located on the bottom right hand side (just a little lower than the bottom of the clear cylinder). If you look closely you'll see a little embossed picture of a filter on the plastic. You'll see a button with an arrow on it. Press the button and the whole section simply slides out in an upward motion.
To remove the filter, remove the whole of the inside of that section. It can get rather difficult to remove due to gritty dirt build up, but it will eventually come out if you grab the yellow 'spokes' and jiggle the filter clockwise and anticlockwise whilst pulling at the same time. When you get this part out you can remove the sponge filter. Both the sponge filter and the filter holder can be washed by hand. Although they recommend just cold water to rinse it through, mine is usually too dirty for just that and I use lukewarm water and a bit of washing up liquid.
Make sure it's fully dry before you put it back in (let it dry naturally, not on a radiator). HTH.

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Hello! There are a few things that can cause the cleaner to lose suction. Please try these quick steps.

1. Remove the dirty water tank.
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3. Turn the cleaner on, check your motor suction by the filter screen.
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Hi there, it's Jack at Dyson.

DC14 has two filters, a pre-motor filter and a post-motor filter. Both are engineered to last the lifetime of the vacuum in normal use, but only the pre-motor filter requires maintenance.

We recommend washing the pre-motor filter at least once every 3-6 months using cold water without detergent, as shown in the video below. Always ensure it's completely dry before replacing it - this could take at least 12 hours.

The HEPA post-motor filter does not require any maintenance. We advise against attempting to wash or clean it in any way as this could cause damage. It's normal for the filter to discolour over time, as it's engineered to capture the carbon dust from the motor brushes. This will not affect performance.

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How to clean filters


Most of the Dyson have a filter inside the canister where the dirt goes or under it---it is critical for safe operation--if it gets really blocked the motor will overheat and the thermal cutoff will kill all power to the unit.

It is a white foam type and instructions for washing are right on the ring it inserts into. Wash with water and mild soap (I use dish soap).

I suggest doing in the sink and expect the water to run black for a while----it must be allowed to dry completely and do not use a air compressor to do this.

The foam type filters are washable, I am not aware of another filter in this unit but check the owner manual anyway.

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My Hoover steam vac spin scrub will not suction up the cleaning solution . Why is there no suction?


p{margin-top:0px; margin-bottom:0px;} Hello,

Thank you for your recent e-mail. I am sorry to read about the problem that you are having with your cleaner.

Please make sure your recovery tank and lid are installed correctly and forming proper seals. Make sure that your filter is clean of any debris. Clean the screen in the tank lid. Make sure your nozzle and squeegee (if on your model) are free of dirt/lint/hair and attached in their holsters correctly. Make sure you do not have any clogs in the hose.

To restore suction, please try the following:

*Remove dirty water tank and clean filters- main reason for low suction is dirty filter

*Verify the dirty water tank cap is not missing.

*Verify dirty water tank lid is inserted completely into unit.

*When cleaning, the yellow float inside of dirty water tank should be free moving.


• First remove your clean water tank and unplug the machine
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• When reattaching the lid, hook the tabs on the front of the lid to the tank first, then click shut in the back. Pull up on the lid firmly, it should not lift at all. If it does, try reattaching as a seal needs to be formed for suction.
• Test to see if suction has been regained.

If these suggestions do not solve your issue please call a service center.

Your cleaner has at least a 6 month warranty for manufacturing defects. This warranty begins from the date of purchase, with the original sales receipt. If you do not have the original sales receipt, the warranty may be verified at the warranty repair center by MFG or serial number.

Please visit www.Hoover.com and click on service center locator for a list of authorized dealers in your area for service and warranty assistance.


Sincerely,

Hoover Customer Service 62
1-800-944-9200
Mon - Fri 8am to 7pm EST


**Please do not reply to this email address. This is for outgoing messages only.**

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How do I use the washing bit on my dyson dc 23


Hi there,

I'm not sure from your question exactly which part you're referring to. If you mean the filter, this needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

Hopefully this answers your question, but if you're referring to a different part, please let me know, or call us free on 0800 298 0298, so we can provide assistance. Our Helpline is available from 7am until 10pm, 7 days a week.

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Jack
Dyson Online Customer Support
http://www.dyson.com



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Hi Sherie,

It's normal for the filter to become discoloured after a period of use - this won't effect performance, although if you did want to purchase a replacement, you can do so by visiting www.dyson.com and clicking 'Parts'.

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

If you have any further questions about using or maintaining your machine, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

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How do I remove the filter to wash it?


Hi There,

Here's a step by step guide on how to clean the filter on your Dyson DC07.

Turn power off and unplug the machine.
unplug_us.gif Step 1
  • Press the release button and remove the filter housing from the machine.*
remove_filter_house.gif *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.


Step 2
  • Remove the filter from the housing. (Only the blue foam, yellow cage and white cloth should be washed.)
dc07_std_125_ai.gif
Step 3
  • Wash in cold water only. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
  • Repeat the steps shown below until the water runs clear.
wash_filter.gif The filter should be washed at least once every 6 months.


  • Leave to dry in a warm place for 12 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame .
  • Ensure the filter is completely dry before replacing in the machine.
wash_filter.gif

It is VERY important to make sure your filter is 100% completely dry before reinstalling it into the vacuum cleaner. Running the machine with a damp filter can cause permanent damage to your motor, or cyclone assembly.

What some people do is purchase an extra washable filter, this way they can easily swap filters when they need to be washed, preventing any wait time while the filter drys. Also after a few washing you'll notice the filter starting to deteriorate, sooner or later you'll want to replace the filter. Here's a link to the filter on our site if you'd like to get an extra one.

Dyson DC07 Replacement Filter Part No. 904979

I hope this helped you and answered your question. If this was able to answer you question, please be so kind and rate my repair helpful, or leave feedback for me. If you still have some questions, please feel free to use the comment field on the repair page, and I'll be more then happy to answer any follow up questions that you may have.

Thanks very much,

Chris Jones
GoVacuum.com

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I have had the same problem for six months and finally found the solution.

The problem is that the air duct into the dirty water tank was blocked. The air flows up the black removeable hose, into the dirty water tank and out through the filter. With the air duct into the dirty water tank blocked, no dirt gets anywhere near the filter.

The black removeable hose is the hose in the base of Scooba that the instructions tell the user to clean after each use. Despite cleaning this hose after each use, plenty of cat hair and other dirt passed by the hose and got lodged above it on the tank side of the incoming air duct.

The air duct into the dirty water tank is formed out of the blue plastic the tank is made from. You can find it by looking to see where the black removeable hose lines up with the tank when it is placed on Scooba. It is the same diameter is a the removeable black hose so you can't miss it.

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