Question about Tomtom GO 700 GPS Receiver

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Tom tom go 720

When switched on i get red flashing circle with white cross and nothing else,i have tried tom tom home and and get a message that my device needs to download a file, but when i attempt to download i am told the file is not avaliable at the moment.
The device is about 3 months old and was working fine up until now,it was switched off for about a week during xmas and the problem has started since then.

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  • 11 more comments 
  • Anonymous Jan 05, 2008

    Updated to the lastest v7.221 and now the Tom Tom starts up and then stops at a red flashing cross.

  • whitewolf Jan 08, 2008

    my tom tom go 720 worked fine until i upgraded it now all i get is the red dot with a white cross on it.

  • Gerard Hanway Jan 13, 2008

    I have the same problem with a GO 720. Everything was fine until I did a software upgrade. I have tried the reset suggestion but it makes no difference. I have been told that a possible solution is to reinstall the original OS (i.e. the one that was there before the upgrade) but I cannot find this anywhere

  • Nass Jan 20, 2008

    I have exactly the same problem I have just buy it today please advise the red circle with the X sign and file not available

  • Anonymous Feb 10, 2008

    have same problem following upgrade...I am lost

  • Anonymous Feb 11, 2008

    same exact thing after the update download, do not dowload the updates at all cost, unless you wanna render your gps useless

  • Anonymous Feb 21, 2008

    I was down loading new option & then a update I dont know what went wrong went I turn it on I get a big flashing red X

  • Anonymous Feb 22, 2008


  • Plane-nuts Feb 28, 2008

    It worked yesterday and now I get the big red "X" flashing.

    What happened?

  • Anonymous Jun 19, 2008

    Got new TT Go 720 for Father's Day Sunday worked fine out of the box, connected to computer for updates, got red x, shut off tried reset, no luck, talked with customer support, no help, made it worse. 2nd Cust Supp person gave me a website, confusing to navigate and not all of the options mentioned were there, next person helped more but unit needed to be returned to store. less than 48 hrs later, same problems with 2nd unit, had computer wxpert check my system for problems nothing found, only suggestion - the bus terminal is a powered port, try plugging directly into front/back of computer, helped alittle, also tried plugging into car port, when unit couldn't be turned back on and this worked, unfortunately the program they recommended that I remove kept me from doing anything furthur, just as well because it wouldn't turn on without outside power any way, I contacted cust service again, 1st person suggested that I had charged it for too long...not possible with Li ion batteries, Also suggested that I not update it until I used it for a month or so, ridiculous how else do I charge it without buying a seperate charger, or leaving it in my hot vehicle which is clearly marked not to do on the box.Next person at cust service on with me for 2 hrs very nice but nothing worked, sent me "upstairs" to another department, same thing all over again, no help. I sent them a very long e-mail about their quality control issues.... against my better judgement I just got a 3rd unit today, I have no intention of updating anything until I know its going to work this time. If I have another problem I am going to change to a
    garmin, I chose this one due to the features that I wanted and ease of use, I have a Garmin hand held that I've had for 6 yrs, and had no problems right out of the box or since, however it is not practical when driving, it is meant more for trekking/hunting etc...I'll keep youall informed......

  • laladanny53 Sep 03, 2008

    when i turn on the gps show tom tom imegene with a cross

    then not hapen nathing else

  • Miramontes2 Oct 22, 2008

    I tried to download an update for the first time...and now it doesn't work. Theres a pic of my tomtom on the screen with a red circle with a white x. SO mad!

  • asmexxx Feb 18, 2009

    When switched on i get red flashing circle with white cross and nothing else,i have tried tom tom home and and get a message that my device needs to download a file, but when i attempt to download i am told the file is not avaliable at the moment.



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I have exactly the same problem. Everything worked fine until I did a software upgrade. I have tried the reset suggestion but it has not fixed the problem. I have been told that a possible solution is to install the version of the OS that was there prior to the upgrade but I cannot find this anywhere

Posted on Jan 13, 2008

  • Gerard Hanway Jan 14, 2008

    This worked for me

    • The device hangs in the start screen (splash screen)
    • An SD-card with a red cross is displayed on the screen
    • A picture with a red dot and white cross is displayed
    • The device can’t be turned off

    If you haven't already done so, please download and Install TomTom Home from

    If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

    1. Reset your TomTom device: and connect it to your computer.
    2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
    3. Enter a name for the backup and click [OK]
    • IMPORTANT: When the software is asking to delete parts from the backup click [NO]

    After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

    1. Reset your TomTom device: and connect it to your computer.
    2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
    3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
    4. You will see a list of folders and a list of loose files
    5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
    5. Close the window when all files are deleted by clicking on the [x].

    Next we will reinstall the application via TomTom HOME.

    1. Start TomTom HOME on your computer
    • TomTom Home should automatically check for updates and prompt you to install them, if not:-
    2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
    3. Select the Application update.
    4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
    5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

    When switching on the device it should boot as normal again.


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Solution #5 worked for me in terms of getting rid of the X... but now I am stuck in Guam. I think this is progress.

Ah! I have to switch maps! Stupid! (Why did it think I was in Guam?)

Main Menu > Change Preferences > Manage maps and then Switch map

Posted on Jul 07, 2009

  • lonestar2011 Aug 13, 2011

    Thank you very much!! Brilliant



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Hi there,
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