Sony cybershot dsc-w55 lens will not completely retract at power down and when started up you get ''Access........turn power off an on again'' lens doesn't move

is your camera battery is in a normal working condition?and whether your camera len is stucked

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I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a message to power on and off again. I\'ve tried switching on and off a few times, removing battery pack and memory card, but nothing seems to be solving the problem.

Your problem is mainly like above.

If you want to check the other troubleshootings please download the user manual of Sony Cyber-Shot DSC-W55

this problum is related with optic zoom lenz assy its not work propally so thats why screen shows access problum pleae go to your nearst sony service centre & fix the problum or repair optic zoom assy

Hello samtx930, "turn off the power and on again" its a very commen problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: 1-788-363-11 OPTICS UNIT (ED13A) Thanks for using fixya.

I had the same problem with the lens, just pull the lens gently until u hear a small click sound, it will be like new again. just tried it and it really works

If camera has been dropped then lens is damaged. Try to rotate lens with care and little force while pushing power button ON.

Yeah, try to tapp the lens assembly with finger when it keeps going in and out.

I had the same problem with my DSC-W55. I actually just called the customer service number on the sony website and they told me how to solve the problem.

- Take your battery out
- Press and hold the power button for 60 seconds
- Re enter your battery
- Voila.. it should work when you turn it on. Mine did.