I'm trying to reset a password on a mailbox, since our system went down a few weeks ago. Most of the mailboxes accepted the default 0000 password and allowed a reset. However, one mailbox will not accept that and says that it's locked, contact admin. Does anyone know the fix on this??
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To reset the password on the mail box you need to go to a M7310 phone on your system. It has 3 buttons under the display. You need to press the "Feature" button and 983, then enter the password 120000 (this one is used if you have 2 digit extensions 1020000 is used if you have 3 digit extensions) . Next in the display you will see mbox-AA-othr above the soft keys. Press the button below mbox. Next enter your extension number. After that you should see the screen to reset your password. This will reset the password to 0000. When you go back to your own extension and log in to your mailbox it will prompt you to change your password. If you password120000 or 1020000 doesn't work try 121111 or 1021111, the last 4 digits are the password for the admin mailbox.
Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.
The best thing to do at this point is to reset the admin. password. To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.
To reset your voice mail password, press feature 983 the screen should say log: enter 120000 (default password) the display should say mbox, AA, and othr above the three soft keys press the mbox soft key the screen should say add, del, and chng above the soft keys press the chng soft key enter in the mailbox number you wish to reset the password on press ok the screen should say reset and next above the soft keys press the reset soft key press the Rls key your password should be reset to 0000
to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002,
depending on length of extension numbers) followed by Password (default 0000).
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000). Good Luck.
How to Change a Mailbox Password
1. To access the voice mail system press Feature. 2. Press 9 8 3. 3. When you see Log: enter ~ SETNNA (738662) and press OK
4. Pswd: CONFIG (266344) 5. Press "MBOX". 6. Press "CHNG". 7. Enter the mailbox number you wish to reset. 8. Press "Reset". 9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
The following instructions will only work if your System Administrator password is set to the default. Usually the default is 0000. To Log Into System Administration: 1. Enter Feature 983 2. The display will show "LOG", enter your login password a. If your company extensions are 2 digits long enter "120000" b. If your company extensions are 3 digits long enter "1020000" c. If your company extensions are 4 digits long enter "10020000" 3. Press the softkey under "OK"
To Reset a Mailbox Password: 1. Log into system administration 2. Select the softkey under "MBOX" 3. Select the softkey under "Chng" 4. Enter the mailbox number you want to reset the password for 5. The display shows "Reset Password" 6. Select the softkey under "RESET" 7. Press the release key *The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.