This is from Harman support site
First you need to determine where the problem is. Try connecting your speakers
to another audio source such as a portable CD player. If you receive the proper
sonic results, this will tell you that the problem is in the computer and/or
soundcard setup. In this case there are many things to try. 1. Interference may
be causing the distortion. Please check all surrounding electrical objects and
place the speakers away from the problem object. 2. Ensure that the speaker
input jack is pushed all the way into the appropriate jack. Check all the
connections and secure them. 3. The volume on your soundcard may be set too
high. Decrease the volume in your volume control panel. Also check the volume
and tone controls on the speaker. 4. Sound card or audio source material may
cause a problem. *note* the quality of the audio source is also a factor (i.e.
bad recording). The compatibility of your CD/DVD rom drive, soundcard and
software will contribute to the quality of your sound.
Good luck
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