Question about Kenmore 96213 Electric Kitchen Range

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Kenmore Electric Range - Door handle

I purchased bolts (to Factory spec) that screw my oven door and handle together. Problem is I can't screw the bolt into the hole in the door handle. Two reasons:
1. Diameter of the factory bolts appear to be as large as the diameter of the hole in the oven door handle.
2. the head on the (phillips) bolts is so small that my #1 and #2 phillips screwdrivers can't get required traction to drive bolts into the oven door handle.

Kenmore oven is two years old, Model 96113. Original bolts installed at the factory came loose and dislodged from the door handle. Sears Parts assistant said the original bolts for my stainless steel model were not to spec (undersized), causing the problem. The new bolts are approx 1/4 inch longer.

Thanks. Randl

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  • Anonymous Jan 24, 2008

    I have the same problem with my 2 year old gas version of this stainless steel oven door. It popped off yesterday, for the 5-6 time in two years. I've had some luck screwing the bolt back in with an allen wrench (hex) size 3/32 but it's only a temporary fix.

    I wondered if my screws were too short. Because I'm out of warranty, I can get no help without paying a service call fee. I bought Kenmore elite microwave, refrigerator, microwave oven/hood and dishwasher. The dishwasher is the only thing that hasn't broken in the past 2 years. Man, I HATE Sears! I paid $4,000 for all those appliances because Kenmores were supposed to last forever.

  • regitusl Aug 07, 2008

    Model 96213 Purchased 12/19/05

    IMO the wrong screws were used at the factory. The first 4 or 5 times the handle {One side only} came off. The last 2 times both sides came off. I used C-Clamps to hold the door in place to get more screw into the handle and it lasted about 4 months. The handle never comes off before cooking, only after the oven is hot.

  • carol99 Oct 02, 2008

    The handle on our $1450 gas range keeps coming off when the oven is hot. My husband keeps putting it back on but now can't due to the screw being stripped. It is out of warranty (of course). Any ideas would be great.

  • kc_karina Oct 21, 2008

    I have had the same problem with my door handle, and today when the handle came off, it caused the glass to separate and shatter, when researching this problem, I found that many people have had the exact same problem with their Kenmore ranges.

  • mydogkona Nov 26, 2008

    I just thought we were being to rough with the door. But since I am the only one that cooks, it's not because of overuse or slamming. NOw I can't figure out how to put the handle back on and I am not paying for a repair call. It's less than two years old!

  • wolfguy03 Dec 26, 2008

    I had the same problem with the handle today when cooking christmas dinner. The handle fell after using the oven all day. Upon looking at the screws I noticed they are at least 1/4 inch too small.....with this being a common problem....shouldn't this become a recall issue????

    I have also had problems with the interior of the oven and the door warping from the heat of extended use? Kenmore replaced the oven after numerous arguments because it was still under warranty (which of course it is no longer...and I refuse to pay Sears that kind of money)

  • kimmiec Mar 24, 2009

    I have the same problem. My door handle has come off at least 10-15 times over the course of the past few years. First one side, then the other side, now both sides. The handle will nto stay on anymore because the screw holes are stripped. I actually have duct tape holding the whole door, glass, and everything together. This is crazy! Isn't Kenmore supposed to be a good brand name. I have called about twenty different Sears representatives and still no solution other than me paying a service call (for a door handle) or paying the outragous $50 price for a new door handle. I am not satisfied and won't be until the president of Sears sends me a new door handle.

  • Anonymous Apr 03, 2009

    I have the problem and will try to order new screws. Its crazy. Wwe hate Kenmore and consumers reports gives them good ratings??

  • Anonymous Apr 17, 2009

    Our Kenmore oven handle fell off after only a year. Since then we've screwed it back on numerous times. Tonight the handle fell off for good. The screws seem too short and are now stripped from the handle. We're extremely shocked because Kenmore is supposed to be a good brand.

    Not to mention, this is a serious safety hazard. We have a 2 yr old that could get seriously injured if the handle pops off and the door/glass comes crashing down.

  • Anonymous May 01, 2009

    We have the same problem. Sears sent a tech out who said he could replace the screws for $200( I thought he was working for the government). We are very upset at this problem as it comes loose when it is hot and is almost impossible to get back together. We plan to talk to the store manager to see what can be done. Last time it happened we ttok the handle from the bottom and used it on the top. Heat and poor design appear to be the problem

  • Anonymous Mar 24, 2014

    loose oven door handle

  • Rita Mosier
    Rita Mosier Apr 28, 2014

    I have the same problem and it is aggravating and dangerous and as someone said, it's always when the oven is hot.



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I had the same problem with my stove. I tried to replace, glue the srews and other things, but nothing really worked well. It's a shame that Kennmore has such a design flaw in their stoves, but did nothing to help their customers.

Here is the solution that worked for me:

Fix the thread with helicoils (these are inserts that create a new threat in the handle). You can find the instructions how to use the helicoils on Youtube.
I replaced the crews with new screws that fit to the helicoil threat and now the handle is safely secured.



Posted on Aug 24, 2009

  • Kathy Jared Nov 02, 2011

    Printing your fix Michael because we are having the same problem.

  • jnurset85
    jnurset85 Nov 09, 2012

    I have had my oven handle fall off 3 times now. It's a Kenmore 9641. It's a real problem, because when the screw that holds the handle falls out, the whole door comes apart. Quite a safety hazard. I will never buy another Kenmore!


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This is absurd! I have the same problem with a Kenmore that I bought less than 5 years ago. I rarely use the oven, but the handle has fallen off twice in the past 8 months. The solution seems to be to BUY new parts--and of course they will be costly. Is this planned so the company and the service department can make money??

Posted on Jan 01, 2011

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I have the same problem with our Gas Kenmore Range. It is about 5 yrs old and the handle gets loose without hardly and usage and falls off. Rediculous!!!

Posted on Oct 28, 2012

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