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Did you purchase this game through a third party key distributor, or did you purchase a disc? If you purchased a disc and are trying to put in a code from the box/pamphlet, remember to try different versions of letters and numbers, such as a O instead of an 0 (zero), and perhaps 1 instead of an I.
If it is from a third party key distributor, the game may not be a valid key, and if you are trying to copy/paste the key number, it may have a space added to the copy which means its not valid.
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