Need service request...DVD from Netflex is stuck in my Playstation 3 and will not come out. Was told to ask for a SR number. Purchased March, 08.

Well we cannot give you a service request number from this site but we can advise you on how to try and fix the problem. First thing you can try is to look very carefully at the front of the playstation 3 unit where the dvd tray is. There should be a very small hole about the size of the head of a pen next to the tray. You will then need to unravel a paper clip so it is straight. Insert the paper clip into the hole as straight as possible and push it in. This should release the stuck tray and then you will be able to remove the DVD. If another one gets stuck again then you will need to contact Sony or a authorized repair center to service your unit. If there is no hole to be found for the tray release then you would need to dis-assemble the case of the playstation to manually remove the stuck dvd. Let me know if you have any other questions.