Assuming you did not tamper with the system (mod it to play burntgames) then that is usually caused by the BlueTooth module not working.
If it's under warranty then send it back to Nintendo. They are very quick and very good.
If it's not, you could try replacing the Bluetooth module yourself. Iget mine from http://parts.consolerepairguy.com for about $22. I fixconsoles so I know that is usually the cause.
Good luck!
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