Passphrase my isp does not have this information either

Assuming you have an ISP plus a cable or DSL modem plus a wireless router then if you have problems connecting to the Internet then your wireless connection on yout laptop may not be configured correctly.
To connectyour computer to a wireless router, you click the Refresh networklist, then Choose your wireless network and then click Connectto your secured Wireless Network, it will asks for a Network Keybefore allowing you to connect into your wireless network. This NetworkKey is either the WEP, or WPA or WPA2 Encryption key that is used toconfigure the Wireless Router. The Passphrase is an alternate way tosetup the Encryption key.
When you are requested for a Network Key, you can just enter the Passphrasethat was used to configure the Encryption key in the wireless router.http://www.fixya.com/support/r5270415-network_password_network_addressFor information on securing your wireless network,configuring the wireless router and configuring the wireless card in thelaptop/computer, please click on this link and follow my instructions :-http://www.fixya.com/support/r3559128-wireless_router_security

Contact your ISP to find out what the passphrase is for the 2-wire router they supplied you with

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First of all you may try to check the adapter settings on your computer.

Start>control panel>network and sharing center>adapter settings>check status of broadband(should be connected)

If not right click on broadband connetio and click on connect if still showing as disconnected

You may also check internet option settings.
open IE>tools]nternet options?>connection tab>tick on never dial a connection.
Click on LAN settings tick on automatically detect settings>ok

You may also check for the if the driver for your wireless broadand is working by checking it on device manager.

Try to check if broadband is working on the other computer.

How to View or Change Your Wireless Network Password Symptoms:

• You have lost or forgotten the password to your wireless network
• You have lost or forgotten the password for the router, access point or other network device
• You left the default password or used a weak password and someone has hijacked your network

Depending on the router, you can either view or reset the wireless network password (also referred to as the passphrase or security key) if you can log into the router. Some routers mask the wireless network password, so while you cannot recover it, you can enter and save a new password.

If you cannot log into your router because you have forgotten the router password or your network has been hijacked, please refer to "Lost or forgotten password for router or other device" below.

To view or reset a wireless network password:

1. Log in to your NETGEAR router by browsing to http://www.routerlogin.net or http://www.routerlogin.com. Enter the username (admin) and password. By default, the password is password or 1234 unless it has already been changed.
2. From the left-hand navigation menu of the Router Manager, select Set Up > Wireless Settings.
3. From the center screen, select your encryption type from under the Security Options heading.
   
   • If the wireless network passphrase is visible, review it and use it to log devices onto your network.
   • If it is not visible, you can change your wireless passphrase; however, changing the passphrase will cause you to lose your wireless connection. Connect your computer to the router with an Ethernet cable before entering a new passphrase into the text box and clicking Apply.

If you cannot log into your router:

Unfortunately, there is no way to recover a lost or forgotten password from a router or access point; you will need to reset the device to factory defaults. However, once the device is reset to factory defaults, you can use the default username ("admin") and password (either "password" or "1234" depending on your router) to reconfigure your router settings.

NOTE: Restoring factory defaults on a device will erase any customizations you have made. You will lose any configurations saved to the device!

If you have changed the default password and have forgotten the password, you may need to reset the NETGEAR device to factory default settings.

When a NETGEAR device resets, it goes back to the state when it was new - all information that was entered by hand is lost! Examples include critical things you need to get online, such as ISP username, ISP password, IP addresses, wireless security keys, and ports and services that were opened. It all needs to be re-entered.
So, have your ISP information before resetting the router.
Naturally, if you moved to a new city, or if you bought a used router, the old information in the router may not be of use to you. Contact your ISP if you can't connect any computer directly to the Internet. Then, if there is a connection problem when the router is added, see No Internet Access Through the Router
Reset for most routers with a reset button on the rear panel
Write down configuration information such as IP addresses, security keys, opened ports and services, etc., that you modified. (The default username is admin and the password is either password or 1234. Try these before resetting the router.)

1. Press the reset button on the back until the test light blinks. This takes about 10 seconds. (To avoid accidental resets, the small button is recessed. Use a pen or paperclip to access it.)
2. Release the button.
3. Wait for the router to reboot.
4. Log in with the default password. If the router configuration was not cleared, try these additional steps AFTER the router has finished rebooting.
   
5. Unplug the router's power.
6. Press and hold the reset button. While the button is held down, reconnect router's power.
7. Continue to hold the reset button for 20 seconds after reconnecting the power.
8. Wait for the router to reboot.
9. Log in with the default password.

For DGN2000 / DG834Gv5 Routers
To restore the factory default configuration settings when you do not know the login password or IP address, press both the Wireless button and WPS button on the side of the modem router for 5 seconds.
For FR314, FR318, and FV318
These routers require reloading the firmware in order to recover from a lost password. Download the most recent firmware from NETGEAR's Web site before proceeding. Follow the instructions in the manual.
For routers with a 9-pin manager port on the rear panel: RT314, RT311, RM356, RT328, RT338, RH340, and RH348
See Updating Router Firmware That Uses a Manager Port.
This applies to:

• All NETGEAR devices

Related articles:

• Default Password for NETGEAR Devices
• Improving your default security

You might be taking about the modem Admin password. Not the actual passphrase. Please provide us with the following information:
-ISP: -Brand and model of your Router: -Operating System:

you will need the set up CD to restore your information and the assistance of the the ISP.

The USB adapter is attempting to connect to a Router with security setting. You need to know the security key for that wireless network. The individual who constructed the wireless network would have this information.

To access the web-based utility, launch the web browser on
your computer (INTERNET EXPLORER), and enter the Router’s default IP address, 192.168.1.1, in the Address field/bar. Then, press Enter. A password request screen will appear. Leave the User name field blank then default password admin. (You can set a new password from the Administration tab’s Management screen.) Click OK to continue.
The Internet Setup section configures the Router to your Internet connection. Most of this information can be obtained through your ISP/ your internet provider. Internet Connection Type Select the type of Internet connection your ISP provides from the drop-down menu. By default, the Router’s Internet Connection Type is set to Automatic Configuration - DHCP, which should be kept only if your ISP supports DHCP or you are connecting through a dynamic IP address. IMPORTANT: If you are using WEP encryption, always remember that each device in your wireless network MUST use the same WEP your wireless network will not function properly.
WEP Encryption Select a level of WEP encryption, 64 bits
10 hex digits or 128 bits 26 hex digits. The default is
64 bits 10 hex digits.
Passphrase Enter a Passphrase to automatically generate WEP keys. Then click Generate.
Key 1-4 If you did not enter a Passphrase, enter the WEP key(s) manually.
Click Save Settings to apply your change

To access the web-based utility, launch the web browser on
your computer (INTERNET EXPLORER), and enter the Router’s default IP address, 192.168.1.1, in the Address field/bar. Then, press Enter. A password request screen will appear. Leave the User name field blank then default password admin. (You can set a new password from the Administration tab’s Management screen.) Click OK to continue.
The Internet Setup section configures the Router to your Internet connection. Most of this information can be obtained through your ISP/ your internet provider. Internet Connection Type Select the type of Internet connection your ISP provides from the drop-down menu. By default, the Router’s Internet Connection Type is set to Automatic Configuration - DHCP, which should be kept only if your ISP supports DHCP or you are connecting through a dynamic IP address. IMPORTANT: If you are using WEP encryption, always remember that each device in your wireless network MUST use the same WEP your wireless network will not function properly.
WEP Encryption Select a level of WEP encryption, 64 bits
10 hex digits or 128 bits 26 hex digits. The default is
64 bits 10 hex digits.
Passphrase Enter a Passphrase to automatically generate WEP keys. Then click Generate.
Key 1-4 If you did not enter a Passphrase, enter the WEP key(s) manually.
Click Save Settings to apply your chang

First try to determine whether you can connect to the Internet loadTOCNode(2, 'workaround'); You should first try to determine whether you can connect to the Internet. If you can connect, the error message is obviously incorrect. If that is the case, you might want to disable the error message. To disable the error message, follow these steps.

1. Click Start, and then click Run.
2. In the Open box, type ncpa.cpl, and then press ENTER. The Network Connections dialog box opens.
3. Double-click Local Area Connection, and then click Properties.
4. On the General tab, click to clear the Notify me when this connection has limited or no connectivity check box.
5. Click OK, and then click Close.

Check for other causes and solutions loadTOCNode(2, 'workaround'); If you cannot connect to the Internet, you have to find the reason. Realize that the reason may not be with your computer, but may be an issue with your Internet service provider (ISP) or with issues on the network at your work. Therefore, for some of these solutions, you might need help from your ISP, or, if your computer is part of a network at work, you may have to ask your network administrator for help. Contact your ISP service loadTOCNode(3, 'workaround'); If you use an ISP to connect to the Internet, before you go any further, first contact your ISP to see whether it is experiencing any problems. If the ISP has problems, wait until the problems are resolved before you continue to troubleshoot. Check the hardware devices loadTOCNode(3, 'workaround'); If you still cannot connect to the Internet after you have confirmation that your ISP is not experiencing any problems, manually check the hardware devices on your small office network or your home network for problems. For example, if a hub, router, modem, or access point is installed on your network, check that it is connected correctly, and that it is turned on and functioning properly. The solution might be as simple as turning on or restarting a hardware device, and then restarting your computer. For more specific troubleshooting information about the hardware devices that you are using, refer to the hardware documentation for your devices. Run the Network Diagnotics tool loadTOCNode(3, 'workaround'); If checking and restarting your hardware device did not resolve the issue, your computer may have a networking problem. For example, your computer may not have an IP address or your TCP/IP settings may be corrupted.

There are tools available in Windows XP that you can use to help you diagnose and troubleshoot networking problems. To use the Network Diagnostics tool to determine the source of the issue, follow these steps:

1. Click Start, and then click Help and Support.
2. Under Pick a task, click the link to Use Tools to view your computer information and diagnose problems, and then click Network Diagnostics in the list on the left.
3. Click Scan your system. The Network Diagnostics tool collects configuration information and performs automated troubleshooting of the network connection.
4. When the process is complete, look for any items that are marked "FAILED" in red.
   
   Note If you do not see any categories that failed, please see the "Additional troubleshooting information" section for more information about how to troubleshoot network problems.
5. Expand a category to view the testing results. For example, to check the results for TCP/IP settings, expand the Network Adapters section. Then, check whether a network adapter has failed.
6. You can use that information to try to resolve the issue yourself, or you can provide the information to your network administrator for help. If you are not sure how to use the results from the Network Diagnostics tool to resolve the issue, see the "Next steps" section for help.