Sirs: For as long as I've had my Kodak C613 camera, I have been unable to connect it to my computer. I contacted Kodak some time ago, who sent me email instructions on troubleshooting the error code -- 1304x17x4252799284. I tried following these instructions, with no success. I assumed the Kodak Easy Share software has to be replaced. In replacing it, must the disc be in place in the computer? After following the instructions, I was informed that the file is too large to open, using AOL. I don't know how to open this file using another application. As you can tell, I am almost totally lacking in knowledge re. both computers and trying to uninstall or install software. All I had hoped when purchasing the C613 was to be able to easily go on line in emailing photos to family and friends and perhaps to be able to send photos to such as e-bay. I hope you can help me. Frustratingly yours, John Wirtz
For solving your problem it is necessary to remove your Easyshare Software completely from your system. Afterwards you need to install the latest version of Easyshare Software.
Please follow the steps below:
Remove Easyshare Software
Click on 'Start' -> 'Settings' -> 'Control Panel' -> 'Software'
Please choose 'Kodak Easyshare Software'
Please choose 'remove'
Please click on 'next' when installation wizard shows up
Please choose 'remove' and click on 'next'
Please click on 'next' to start the removal of your Easyshare Software. Please make sure that all files of your Easyshare Software has been removed from your system successfully. For remaining the progress please go to step 2. Even if you couldn’t remove the software or it is still in the list.
For running Kodak Clear Utility:
Please go to www.kodak.com/go/clear and follow instructions given on screen.
Click on 'download'-button below on screen.
Please choose 'open' and follow instructions given on screen.
Please choose option 'save as' after choosing the download option to run clear utility from your PC.
Please choose a save path. Open file clear5N.exe after file has been saved.
Click on green starting arrow. The programme is running now.
Please note!
Please click on 'Ok' should messages appear for which you only have 'Ok' as an option that will make sure that you still run the programme.
Should you been asked to restart your computer, please choose 'NO'.
You receive the following message when the programme has finished: 'Easyshare files have been removed. Please reinstall Easyshare after system reboots'. Your computer will be restarted now.
This action removes Easyshare Software from your system but it won’t delete any pictures or videos.
But there is the possibility that you have to recreate your collection after reinstalling the Software.
We recommend to download always the latest version of Kodak Easyshare Software. You have either the option to download the software free of charge by following the link: http://wwwuk.kodak.com/global/en/service/downloads/dln_ekn026079.jhtml?pq-path=4509
Contact KODAK:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490
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