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Tracking Service with Best Buy

I called early last month and talked with tech support who said they would turn my problem over to Best Buy and someone from Best Buy will contact me. I havn't heard from them and I have also misplaced the work order or service tag information.

Could you please let me know where I can follow up on this as the TV is getting worse by the day.

Gary Mc Feron
321 299 3002

This should allow tyou to track it.



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6 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017



  • 1284 Answers

SOURCE: Flashes orange 2 times every 5 seconds

There is a 20 pin cable that goes from the main board to the light engine that can cause this issue. The other possibility is the door switch or the cable that leads to it has failed. If none of those correct it then the light engine itself is the problem. Hopefully one of the earlier mentioned items is the issue as the light engine is costly. The part number for the cable is LSJA0467 and is available here

Posted on Mar 26, 2007



SOURCE: MY Plasma Zenith TV went "POP"?

Hi again, UPDATE: my tv that was supposed to be fixed on Feb.11, just finally got fixed and returned today. Repair guys came to my house, replace the four boards that are a known problem on Feb. 11, it did help but still was not 100 percent. They had to order a pick up date to take it to the shop and it was just returned and working great. They replaced the plasma panel p/n 6348Q-C049H - $3978.88 in addition to Y-Sus - p/n# 6871QyH039B - $337.74 Z-Sus - p/n# 6871QzH044C - $244.68
Lower Y-Drive - p/n# 6871QdH089A - $132.48
Upper Y-Drive - p/n# 6871QdH088A - $132.48
for a total of just under $5,000 for the repair parts. We originally paid just over $3000 for the tv. I don't know what labor cost because LG extended my warranty parts and labor because I had so much trouble getting the attention I needed. They gave me a 6 month extended warranty for parts and labor.

Posted on Mar 14, 2008


  • 8 Answers

SOURCE: replace main board on LG 42LC7D-UB

not sure what you're referring to as a "main board", but heres the LCD Control Board for the TV

Posted on Mar 13, 2009


  • 30 Answers

SOURCE: Samsung LN-T4665F 46" HDTV Screen is BLACK - NO PICTURE

I am a Samsung certified Tech, they do have problems but when the LCD screen was replaced and the main board, they sould have replaced the FR board also

Posted on Sep 26, 2009


Lavell Turner

  • 1112 Answers

SOURCE: my model tv is Samsung model LNS4692DX/XAA

Hello: The problem is on the power supply, there are two capacitors on the power supply near the plug that goes to the mainboard, these caps will look swollen at the top on them compared to the other capacitors in the circuit, if you know how to unsolder and resolder parts then this is a simple fix. The value of the capacitors on the board are 1000uf rated at 10 Volts, replace them with 1000uf rated at 16 Volts instead so this will not happen again. You can find them at any local electronics parts store, (Radio Shack) for instance..There will be two of them that look puffy at the top,they should all be flat so spotting them should be very easy...
Thks: Have a Happy Holiday...

Posted on Nov 22, 2009

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Hi RIO72,

I'm sorry to hear you had trouble contacting Best Buy™. We are here to assist you through many channels. If you would like to send an email, you may click on the customer service link at the top of the Best Buy™ website. You may also click to talk, having someone call you to provide assistance.

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