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Posted on Oct 30, 2009
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We have 321 bose home theatre system, everytime we put a dvd in it says format unsupported..can you help?

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  • Posted on Oct 30, 2009
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Joined: Oct 24, 2009
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DVD players are region specific.  US is region 1.  Check the back of the DVD case and see what region it says. The number needs to match the region of your player. If all the #s are good, then your optical pickup lens is fu.k.d up.  Try going to the box stores and buying a DVD optical lens cleaner kit.  If that don't work, then call the manufacturer and have them deal with it.
Here you go:
http://owners.bose.com/

http://www.bose.com/controller?event=VIEW_STATIC_PAGE_EVENT&url=/customer_service/owners/warranty_center/index.jsp

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Go for a rest first by unplging it for 30min and then plug it back see if this helps or call tech support to oder an update disk.

Goodluck,
Please don't forget to rate the solution
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