Re: Nikon LS 2000 scanner is reporting a hardware error
According to a previous post this is your answer by: johnmichaelc
The symptoms of stepper motor failure are a loud grinding noise during scanning followed by the enlightening message: "The scanner has reported a hardware error. The present function cannot be continued. Sense: 0x04620000"
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you must perform a p.o.s.t. reset. That is:
1) switch off the scanner
2) swithc off the PC
3) disconnect scanner from PC
5) remove the dia/film adapter
6) switch on tyhe scanner and wait untill it booted
7)insert the film/dia adapter
8) connect scanner and PC
9) switch on the PC
it should work now......
Stepper Motor Failures Within
the first 6 months of purchase I had to return the scanner twice to
replace the stepper motor. The symptoms of stepper motor failure are a
loud grinding noise during scanning followed by the enlightening
"The scanner has reported a hardware error. The present function cannot be continued. Sense: 0x04620000"
I brought a
coolscan 9000 the last month without the film holders, software etc just the
scanner. A friend of mine sold me it for a good price. I run Leopard in a
Powerbook G4 15”1.2 ghz 2 Gigas
ram. I installed the Nikon scan 4 and when I open it the scanner report an
error: The Scanner has reported a hardware error... every time that I run the
program this message appears. I thought that this was because I hadn’t got the
film holders. When the film holders arrive from USA the same problem appears :
The Scanner has reported a hardware error... Them I tried Silverfast Software.
In this case the scanner report another error: there are not film holder ( or
something like that). I uninstalled Nikon Software with the same utility to
install it. Reinstall the Software and the same ****** problem. When I switch
on the scanner a loud noise came from inside, after this the blinking light
stopped and nothing happen ( no calibration, no light inside, nothing). Just
one thing. The Scanner has reported a hardware error... I checked
on internet and the solution of switch it of and on doesn’t work. CALL TO THE
NIKON SERVICE that’s was my only solution. Of course I
didn’t . The price of the scanner was 300 Pounds. SO I OPENED
IT. I REMOVED
THE SCREWS FROM THE BACKSIDE AND FROM THE BOTTOM OF THE SCANNER. I TOOK THE
METALLIC CASE OF: PICTURE
1. After a while looking everything without touch I’m start to check for
the connection cables one by one, WHEN DISCOVER THAT ONE CABLE PLUG THAT GOES
FROM THE SCANNER TO THE FIREWARE BOARD WAS DESCONECTED…. PICTURE
2 Maybe on the shipping this plug looses his place. SO I SWITCH ON THE
SCANNER AND THE PROBLEM DOESN’T APPEAR. Now the problem was that the film
holder wasn’t recognising from the scanner. So I followed the steps that most
frequently indicate on the web: 1-Close the
scan program – 2-Turn off and unplug the scanner 3-Plug the LS9000 back in and turn it on 4-Reopen the scan program The scanner worked. When I switch on the scanner take a minute or so to
calibrate and determinate the film holder. Them I open the Nikon Scan 4 and
every looked nice. I could scan my first negative ALELUYAAAAA. So I close
everything without the screws so I put the scanner vertical to put back the
metal case ones I finished I turned on the scanner and the Nikon program. For
my surprise the same ******* error I couldn’t believe it. I opened it again and I found the causeof the problem . BECAUSE THE SCANNER WAS ON VERTICAL BEFORE,
THE METALLIC GUIDE THAT CONNECT WITH THE SERVO WAS MOVED (Move the scanner from
one place to another may cause this issue) So with my finger I putted it in the
same place. THE SCANNERWORK’S. After this the only problem was a big loud gnashing and grinding noise
that I sorted with CELOTAPE BETWEEN THE TWO PIECES THAT WAS SEPARATED BEFORE. PICTURE
3 Now the scanner work fine. Sorry for my **** English and I hope that
someone can find useful this information.
Scanners made for DOS based systems seldom work with HTFS systems. There were some fixes attempted but generally a no go situations. You could try the following Start/Programs/.Accessories/ programs Compatibility Wizard and set the computer to run as Win 98 with this particular software.
the problem is that the scan sledge gets stuck if arriving at end of screw. To fix:
Open scanner by unscrewing the four screws in the back - this will allow ypu to slide the sides slighly backwards and then remove. Then take the plastic front of (press the plastic tap on top with screwdriver). You will the see a small brass screw center bottom at the front. Loosen this a few turn and try again (you may have to try a few times)...