Question about Brother FAX-8360P Plain Paper Laser

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Trying to send fax & rollers will not pick up paper. Can we buy replacement rollers & are they easily fitted?

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Michael

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Try cleaning the rollers with benzine or metholated spirits that part of the machine can be partaily opend by lifting it up

Posted on Oct 29, 2009

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HP Pro 8500 printer will not feed paper keep getting "load paper" error even though paper in tray; found small white "gear" in tray.


If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper.
To see what the issue is with gear or roller, try the following:
1. Remove the output paper tray and paper from the loading tray.
2. Send a copy job or print job through.
3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure.
4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers.
5. Wait a few minutes, load paper and try sending copy job again.
If the roller is not spinning, then you have a problem with gears for sure.
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There should be a textured seperator pad, if that's worn out, replace it. Also check the ADF rollers should not be smooth. You may need to just replaced the ADF maintenance kit. It should include the roller assembly and seperator pad.

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I used to be a brother repairer and this problem is not uncommon. Unfortuantely the paper feed system will need replacing. that is the complete arm assy. I cant remember what the individual component is that causes this problem. If i remember right just changing the rollers does not cure it. By the way its an awful job changing it as most of the machine has to come apart to fit it.
personally unless you are expierenced in this sort of job i would not bother and would just buy another machine.

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Paper Pick up Rollers get dirty or worn out with the passage of time. Hence, require cleaning or replacement if worn out. In case you find them dirty use a soft, dry, lint free cloth to clean the rollers. Don't use chemicals as they may damage the rubber and plastic. However, if needed, you can use damp cloth or some cleaning liquid such as mild detergent or glass cleaner to damp the cloth.
Lift the top Cover, Locate the roller and clean them. Depending upon the make & model of the fax you have, lift the top cover accordingly and locate the paper pickup roller.

Hope it helps! Good Luck!
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Does not always grab the paper when printing starts so paper does not feed through. Is it worth trying for a repair bearing in mind I can buy an adequate replacement for about £50. The printer is...


Try cleaning the paper pickup rollers with a cloth rag dampened with alcohol. The rollers get slippery with paper dust and they don't pick up the paper.

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Hi Margaret
Ok,the problem normaly with this model is in the feeding of the paper.For some or other reason the paper is moving to slow threw the machine and then the machine detect it as a longer size paper.

  • Clean the rollers that pick the paper up and clean also the sepatation rubbers under neath the paper pick up rollers.This rubbers is called the separation pads.
  • To clean this rollers,remove the cartridge and you will see the feed roller at the back.
I think what happened with the move the machine might collected dust and now the rollers are slipping.

Thanks for you support

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Yes,but the most imported part for dubble feeding is the sepatation pad,this white pad is on the lower part of the docfeeder and work with the feed rollers,fist make sure that pad is clean before you replace the rollers,and then replace the pad.

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TRY CLEANING THE PAPER ROLLER WITH DENATUYRED ALCAHOL OR MAY BE THERE IS SOME THING STUCK IN THE MACHINE GO AHEAD AND LOOK GOOD LUCK BROTHER TECH

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Replacing the roller can be prety extensive work. Try to check and make that the pick-up roller on the bottom is flat across sometimes it can get turns backwards and it has a round side that will not grasp the paper. If this is ture just take your finger and push the roller forwards. You can alo take a clean wipe and wipe off all of the rollers the rollers are made to be a little tacky when they start to get a little older dust can build up on them causing them not to grab the paper

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try cleaning the paper pick up rollers with rubbing alcohol, use a cloth rag and the alcohol, try to rotate the rollers so that you can clean all the way around

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