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Installation problem Hi Sir, I purchased combo clearance pack via on-line dated 01/02/2008 from whitesmoke, amt 100 $ and after downloading whitesmoke, I'm facing a big time problem with the installation part, it gives me an error message "self registration error" and "application has failed to start b'cuz application configuration is incorrect, reinstalling the application may fix the problem", i tried reinstalling white smoke again, but no sign of progress. PLEASE HELP ME ASAP. however, on the other hand the whitesmoke toolbar and whitesmoke community toolbar are working fine. PLZ HELP. Raju Gohain.

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  • 4 more comments 
  • Rajgohain Jan 02, 2008

    windows xp

  • Rajgohain Jan 04, 2008


    The problem is that the support link (website) for whitesmoke doesn't open, i have been tryin day and night to open but it doesnt, on the other hand i have been trying to contact the customer service/ Whitesmoke Support, via e-mail but this guys have not yet replied to my 6 mails even and the saddest part is that i dont even have their contact no. neither have they given on their website, they just have a fax no. and that is it.

    I was really an idiot to beleive them and buy the software on-line for 100 $ which is 4000 INR, and that is a lot of money for me , I feel so miserable and helpless in this state. plz HELP ME sir, Whitesmoke has cheated me very badly, though they have sent me the receipt and the activation code yet i cannot communicate them b'cuz they do not communicate wid me, they have there office at DELAWARE (USA) and i cant go there physically to solve and claim my rights.

    Sir, i showed the error to a friend of mine yesterday who deals in computers, he tried a lot to fix the problem but failed, he said everything is fine wid my computer, no windows problem, no installation problem wid other softwares but he doubted the software which was being sent on-line by whitesmoke was not being registerd properly and that was the reason while installing, in its mid-way pops up an error wid 4 dll files "application failed to start b'cuz application configuration is incorrect, reinstalling the application may fix the problem",

    Sir u are my last hope, if u have any alternatives to run this software, i would really be very grateful to u. PLZ HELP me in fixing my problem SIR.

    A depressed victim,


  • Rajgohain Jan 04, 2008


    I'll definitely try doing these steps advised and then i'll get back to . Thank u for ur help and support. U all are doing a fantastic job. so long.

  • Rajgohain Jan 06, 2008

    hello sir,

    At last they (white smoke support team) have replied back to my queries, they have sent me instructions manual on-line and is really very vast, however while i was checking the info i just happened to notice one instruction - If you have Firewall (Like Norton,Windows XP Firewall,Macfee,etc) this may be the cause of the problems. In order to use WhiteSmoke you need to configure your firewall.

    - For Windows Firewall please do the following: Start > Control Panel > Windows Firewall > Exceptions > Add Program > Browse; now go to C:\program files\whitesmoke\ and double click WSEnrichment.exe ; now click OK. Whitesmoke should be working from now on.

    I tried to see the firewall configuration but it doesn't open, it gives an erorr messg "unidentified problem cant open" now i'm thinking is there smthing wrong wid my firewall, plz guide me how do i open and see and check the configuration. On the other hand i'm trying wid .NET Framework1.1 but v not encountered wid positive response. PLZ HELP, do u v an e-mail id to send u the snapshot errors and for better and effective communication?

    Thank You.


  • Donna28r Jan 19, 2008

    I filled a compliantType:

    WhiteSmoke Inc.


    Errors in the installion of your software.

    I purchased dated 01/19/2008 from Whitesmoke . I tired to download the software, and I have tried to downloading it three times. It is giving me the error installation message below. It is giving me this message "self registration error" and "application has failed to start because is incorrect, reinstalling the application may fix the problem", I tried reinstalling white smoke again, but no sign of progress.

    You can see in their forum and at this other help forum that other people are having this problem.

    They lists a fax number on their website but they don’t list a number for the client to call. I would really love to use their software.

    I tried it a year ago, and it was great. I would help with this insulation problem or I want a refund ASAP. Could they assist me with this problem.

  • Anonymous Jan 28, 2009

    Registration problem with whitesmoke. Smth blocks Whitesmoke from registration but my firewall and Windows firewall.



2 Answers

Contact David Brown 1-972-50-3289279
[email protected]

113 Barksdale Professional Center
Newark DE 19711 USA

**** 1-781-235-9911 (Media PR)

Ranbir 44(0)121-242-8048
[email protected]

Posted on May 04, 2008


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  • 131 Answers

What os are you using

Posted on Jan 02, 2008

  • 2 more comments 
  • M Karthikeyan
    M Karthikeyan Jan 03, 2008

    OK I visited the white smoke web site, there is now hardware requirements there. Try the support link on the wewb site and ask them about this issue, Surely they will guide you.

  • M Karthikeyan
    M Karthikeyan Jan 04, 2008

    Now, i have now other choice, then testing the software by my self, Why dont you try to install it on a friends machine and check it. Actually many should have bought the software online but i did not get any leads of such a problem on the net. Just try it out on another machine which has the same OS and updates.

    Since this is a Text Editing Software, Chech whether you installed .NET Framework1.1 on your system, because many apps are designed for .NET Framework. If you have not installed .NET Framework1.1 and updates, Install these and do a fresh install of white smoke.

  • M Karthikeyan
    M Karthikeyan Jan 05, 2008

    Kindly POST back with your Result.

  • M Karthikeyan
    M Karthikeyan Jan 08, 2008

    Go to the control panel you will have a icon with windows firewall, just double click it. if the service is running you will get the firewall window, otherwise it will say that the service is not running, and do you want to enable it( enable it). If your firewall is having problems it will display the error message or the problem.

    On the firewall window, there is a tab for exceptions, select it in this section add you program ot be allowed.

    that's all, Kindly POST back with your results.

    the above statement from you is correct, once you configure your firewall, you will be done. You don't have to install .NET as i suggested earlier.



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