Question about Epson Stylus CX6400 All-In-One InkJet Printer

4 Answers

Epson Stylus CX6400- Error

When I turn my printer on- I get a RED EXclamation light and the lcd reads- Error- Printer error- Refer to printer Documentation and call service- when i open up the printer info on the computer- it says to call service- certain parts needing servicing have reached their end.

I only paid a little over $100.00 for this printer after rebates etc back in 2003- I think its not cost effective to have a $100 + printer serviced!- I'd just as soon buy a BRAND NEW PRINTER ( and it will not be an EPSON!)

Any way to get this to work without calling for service?

Thanks for any help.

Posted by on

  • Anonymous Apr 09, 2009

    On start up the Copy button lights and the red exclamation lights up; the LCD reads "Error, Printer error + See your documentation and call service if necessary." Thanks Epson that's really helpful.

    I've downloaded the Epson SSC Service Utility but it generates an error message too: this function not supported in present printer state. Can anyone help, please. The Printer was working fine when I switched it off last night.


  • nicetouch May 20, 2009

    "Internal Error" with a 45 minute wait to talk to customer service who says "Your ink pads are full so buy a new printer"
    How do I fix the ink pads instead?



4 Answers

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  • 8 Answers

This worked me:
Manual reset for Epson CX6400

  1. Turn off the printer.
  2. Press and hold B/W+COLOR+STOP button.
  3. Press and release the power button.
  4. Release the B/W+COLOR+STOP buttons. (My screen said "Init EEPROM")
  5. Press COLOR button to clear protection counter.
  6. Turn off the printer by pressing power button.
Found this solution here:

Posted on Jan 30, 2010

  • 11 more comments 
  • bhoc Sep 26, 2010

    My exclamation point was lit and the screen said ERROR, see the manual. The manual said to contact your dealer or EPSON. EPSON Customer Service Tech support couldn't give me any other advice than "you need a new printer, it is a electrical/mechanical problem."
    Your solution fixed my cx6400.

  • 2Doghouse Sep 30, 2010

    I'm an old man (87 years) and this is how I can keep in touch with my kids who live out of my state. When my printer quit, I didn't know what to do. I can't afford another one and I had just bought more ink.
    Now this solution fixed it. I'm so happy that I could jump for joy, If my knees weren't so bad.
    Thank you from the bottom of my heart. Good health and God bless.

  • Brian Oct 07, 2010

    Thank you...the solution worked well after a few attempts..Is so much better to fix it than have to replace it..Thanks again

  • Edetc Dec 18, 2010

    Hi-Excellent, it worked as said, thanks very much.

    Ed Clarke

  • ronniebland Jun 01, 2011

    Perfect, My Printer was showing the symptoms as detailed above! I was just about to go and buy another, then thought I would do a quick 'Google' & see what I could find.
    I found this, did it, & IT WORKED...........................!
    Superb, Thank you......

  • edest Jul 18, 2011

    thanks, it worked

  • errolstep939 Sep 21, 2011

    Thank you so much- the solution was perfect! I was about to throw this printer/scanner away, but at the last moment decided to check online if there was a solution! And there was! Again, thankyou so much for your help!!

  • suliz923
    suliz923 Oct 27, 2012

    yippee it works

  • jfeeley900
    jfeeley900 Jan 19, 2013

    Ya! Worked for me too! Thanks Ogresnot.

  • Elizabeth Soloway Feb 22, 2013

    Awesome. Thank you!

  • Ileana Taylor Jun 13, 2013

    Thank you so much for your information, it also worked for my printer. I hated to have thrown it away. Thank you so much again

  • tbowley Sep 16, 2013

    You are incredible! This worked perfectly! Thank you, Thank you!

  • Teresa
    Teresa Aug 01, 2014

    Thanks. I have just done that with my printer and it's worked!! Teresa


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  • 1,879 Answers

Try this link :

ask vendor for more info

Posted on Jan 03, 2008

  • ljones1231 Feb 07, 2011


    1. Press power "ON" button


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I've inadvertently solved this problem by opening the scanning flatbed when the printer is off and then pressing the on button...the printer then reset itself and everything is now fine - oh, and the SSC service utility now works too.

Posted on Apr 13, 2009

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Hi Inky,download the Epson SSC service utility,just google it,easy peasy lemon squeezy.

Posted on Apr 06, 2009

1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

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