Software took awhile to load but everythings installed, as well as the Pix downloader. When I plug in the Camera w/USB nothing happens. Computer does not recognize it. But Camera is on.Click on the downloader icon and states "I cannot find Camera" What to do?? Camera is full but unable to retrieve pics! Operating Sys: ME
The error typically occurs when the camera is connected to the computer before the software is installed and the drivers do not install correctly.
With the camera connected click on the Start Menu, right click on your My Computer Icon and click Properties.
In the System Properties window click the Hardware tab and then click Device Manager.
Under Imaging Devices find the USB Still Camera, right click on it and choose uninstall. If you do not see it under Imaging Devices it may be under Other Devices or Universal Serial Bus Controllers as an Unknown Device. Once it has been uninstalled disconnect the camera and close the screens you have open and disconnect the camera and reboot your computer. Then go to their website and download the drivers and run the driver installer twice to uninstall and then to reinstall and reboot.
After the second boot connect the camera and follow the found new hardware wizard prompts to finish and you should be set.
I found a setup program for the vista driver at: http://digiblue.com/customer-service/downloads/index.html
It will ask to uninstall the driver first. Uninstall and ther re-install the driver.
Reboot the system. The cannot find camera error shows up several more times. It appears that an adobe photoshop album starter application installed that allows to you view and edit photos. In adobe reader there is camera icon, select the camera "from camera". Then choose "Get photos from - Pix Click Camera".
I hope this helps. It was a long and frustrating process but it finally worked.
Had this problem which I thught was that sotware supplied with camera was not able to work with Vista. Wrote to disney US who supplied me with same software & drivers - has anyone found a solution, the suggestions on their website dont work
I also have this problem with both of my daughters cameras. I tired uninstalling and reinstalling numerous times. After contacting online support...my call was terminated....I'm guessing on purpose. There seems to be no solution
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Same problem, re-installed software a few time, and still same problem.
I have the same problem with both my daughters cameras...It is really starting to irritate me. What can i do to fix this?
I have purchased 2 of these camera's and both have the same problem. I have uninstalled and reinstalled the downloader several times. My camera recognizes that it is connected to the PC because PC displays in the window of my camera. My Computer recognizes that there is new hardware. The downloader just cannot find the camera.
I have the same problem. How do you fix it?
same problem on two cameras. i suspect that the cameras are designed so as not to work without installing the large bundle of packaged software (cd lost and computer changed). frustrating that drivers can't be downloaded to make these work.
i suppose it is overkill but - same problem. why does disney not address it?? they s... :^(
I have downloaded software and plugged in usb cable to PC...downloader does not recognize camara. I tried it several times and still same thing. Camara is not recognized even though "PC" shows on the window of the camara. I bought two of these and both are not downloading photos. Sure would like to get a solution to this problem!!!
What is going on here?!? I have the same problem! everyone seems to be having problems with this and there is no solution for it? We should all get together and start a law suit for this. Because this little camera is worthless if we are unable to download the pictures. We have wasted our money and our daughters feel very frustrated with all this.
Have the same problems, how did you fix it??
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