HP 2600n colour lazer. About 2 years old. If I try to remove toner cartridges they release on the left side but stick on the right. I cannot remove them. Is this a simple problem to solve, or should I scrap the printer ? Bill Harris

Tray 1 Pickup Roller Replacement

Turn off the printer and unplug the unit. Remove the following doors: the DIMM cover, rear cover and top cover.

Open the door to the area housing the toner and remove the toner cartridge. Set it aside. Release the toner drive arm located at the right side of the toner door.

Locate and remove the screws at the front left and right corners on the top of the printer and the two screws at the right and left at the top of the back of the printer.

Locate the latch at the left side of the hinge for the toner door. Release this latch and then remove the door.

Pull out the old pickup roller and replace it with the new tray 1 pickup roller. Reassemble the printer.

First try the printer self test as described in the instructions. Then delete the printer driver and reload it. Give the toner cartridges a series of light taps as well. This is about the limit of what you can do.

A Non-HP Toner Cartridge installed error message occurs in the following situations:

• Non-HP cartridge is installed
• HP cartridge is not installed correctly
• False error
• Sensor issue (hardware)

SOLUTION: The Non-HP Toner Cartridge installed error message could be cleared completing the following steps: All HP toner cartridges carry the Hewlett-Packard logo, and meet HP's high quality standards. 1. Verify that you are using a legitimate HP toner cartridge by going to the HP LaserJet and Color LaserJet Printers - Counterfeit Print Cartridges webpage. Click here to go to the HP LaserJet and Color LaserJet Printers - Counterfeit Print Cartridges webpage (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl01270) . 2. Remove the toner cartridges, clean the metallic contacts by a dry linen cloth, and then reseat the toner cartridge, and check if the error occurs. To reseat the toner cartridge, see the instructions at the HP Color LaserJet 2600n Printer - Changing Print Cartridges webpage. Click here to view the HP Color LaserJet 2600n Printer - Changing Print Cartridges webpage (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314345) . 3. If the issue persists, perform a firmware upgrade from the Download drivers and software page at www.hp.com. 4. Restore the factory defaults in order to restore the default settings: a. Use the left arrow or the right arrow button to select Service , and then press SELECT . b. Use the left arrow or the right arrow button to select Restore defaults , and then press SELECT . If the issue still persists, even after completing the troubleshooting steps provided, then use one of the following support options so that HP can work with you to resolve the issue, because it may be related to printer hardware where it needs a live interaction

It does not depend on the life of your printer, you may have a problem in your transfer belt.
replace it or contact me at [email protected] to send you Free service manual

Is the cartridge an original HP or an inexpensive compatible? The black cartridge could be out of toner. Not a common defect for the Q6000A cartridge though. If it is a poor quality compatible the defect may be the result of a misaligned internal component. Either way replacing the black cartridge should resolve the issue.

There is an override sequence and it works well. Press the select button (checkmark) to indicate Main menu. Press right-arrow (RA) to select System Setup. Press Select , then RA to Print Quality, Hit select. RA to Replace supplies and hit Select. Now, RA to Override Out and Select. Confirm with Select again. Your 2600n will now run even with an empty toner cartridge.

This has become a common issue on these machines - due to design two laser-to-drum mirrors in the laser/scanner assembly face upwards. Because the unit is not sealed, the upward facing mirrors are a nice place for toner dust to settle.

The repair is rather easy for a trained professional - in theory anyone with the right set of instructions could perform the procedure, but I'd highly recommend a novice not try.

Instead call a trusted computer repair shop and explain the situation and that you need to have the mirrors in your laser/scanner assembly cleaned to resolve issues with faded color output. A reputable service agency with experience in HP printer repair should have no problem doing this procedure in less than an hour – so they shouldn’t charge you for more than an hour or two of bench labor. If the repair facility you contact doesn’t understand your request or tries to blame your toner cartridge; hang up and call another company.

Toner cartridges have the shortest life in the laser printer. So for every image quality issue try replacing that color that you see the defects in.

I own a HP 2600n and I had the same problem the way I fixed it was hold both arrow buttons in the turned off the power for 10 seconds while holding the buttons in then turned it back on then released after 3seconds the reset my defaults this cured my problems

Which color is this line? Try changing respective cartridge..