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XEROX PHASER 7700 ERROR 11 - Xerox Phaser 7700 Laser Printer

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Error 11, laser unit polygon motor failure. If this fault reoccurs 3 times successively the 7700 . enter diagnostics and clear tech rep fault and clear this 09-380, 09-383.

Posted on Oct 31, 2009

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Xerox 7700. Paper is jamming at lower tray and bypass tray. Will print one page fine but multiple pages it stars jamming


Hello. The Error 11, polygon motor failure is usually caused by the motor controller chip going bad on the mirror motor. We found some of the contorller chips and had them replaced. The refurbished laser units can be seen at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

Nov 18, 2010 | Xerox Phaser 7700 Laser Printer

1 Answer

I have a phaser 7700dn and the error code 44 has come up fuser sub lamp failure


THIS IS THE TEXT FROM THE PHASER 7700 SERVICE MANUAL, HOWEVER, SEE MY COMMENTS AT THE END OF THE QUOTE.

11 06-372 ERROR 11 LASER UNIT POLYGON MOTOR FAILURE
Note
If this failure reoccurs three times successively, an Engine NVRAM
value is set preventing further printer use until the Clear Tech Rep
Fault, Clear <09-380 ~ 09-383> is run.
Remove Rear Cover (RRP 1, on page 7-154).
Disconnect P400 (see figure page 2-46) and P401 (see figure page 2-46) on the Engine Control
Board.
Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if necessary.
Note The two connectors can NOT properly seat into their socket(s)
unless they are both engaged as a unit. Ensure there is no
separation.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
Replace the Laser Unit (RRP 38, on page 7-200).
Note Whenever the mounting screws for the Laser Unit have been
loosened, it is necessary to recalibrate the unit by performing the
RegiCon Adjustment Procedure beginning on page 4-124.
If the problem persists, replace the Engine Control Board (RRP 42, on page 7-206).

It has been my experience that 90% of the time the scanner motor (polygon motor) has gone bad. I have repaired many 7700 printers with this error by replacing the laser scanner. The part can be purchased at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

Jun 02, 2010 | Xerox Phaser 7700 Laser Printer

1 Answer

SXerox 7700 Laser Polygon motor error 11


The error is caused by the laser polygon motor going bad. It is not difficult to replace but the calibration can be a little challenging. The part can be purchased at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

The manual can be downloaded at: www.lpscomputer.com/ec/Phaser_7700_Service_Manual.pdf

Jul 06, 2009 | Xerox Phaser 7700 Laser Printer

1 Answer

Xerox phaser 7700 paper feed transparency errors


There is a Transparency sensor (called the OHP) which is part of the Registration Transport 116-1164-00

Clean it first. Or replace the whole assembly

Whit
Item, Inc.

Mar 24, 2009 | Xerox Phaser 7700DN Laser Printer

2 Answers

Xerox phaser 7700 error 11


man...

listen .. you is with error

go listen cradle of filth the heavy metal :)

good bye

see you later

Oct 16, 2008 | Office Equipment & Supplies

3 Answers

Xerox Phaser 7750


There is a motor in the laser called the polyogon motor, It turns the mirrors in the laser.
It most likely is not starting fast enough.The laser isnt that hard to remove. But if it has failed, it is pretty expensive.
Let me know if you want to attempt to pull it.

Sep 10, 2008 | Xerox Phaser 7750DN Laser Printer

2 Answers

Phaser 7700 not booting up


a yellow line is comming on both sides of the printout when i print using my phaser 7700

Mar 20, 2008 | Xerox Phaser 7700 Laser Printer

2 Answers

Phaser 7700 Accumulator Belt Replaced, upon startup there is an error


POSSIBILITIES

Problem:
1st BTR Contact Failure or 1st BTR Retract Failure Message is displayed after replacing the Accumulator Belt Cause:
A Phaser 7700 Accumulator Belt was installed in a Phaser 7750. The Phaser 7700 Accumulator Belt does not have retractable 1st Bias Transfer Rollers; so these errors will be reported if one is installed in a Phaser 7750 printer. Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. Remove the Phaser 7700 Accumulator Belt and install a Phaser 7750 Accumulator Belt. TRY FIRST (Solutions without parts):
1. Check that all shipping restraits have been removed.



TROUBLESHOOTING TIPS AND HINTS:
1. Test the 1st BTR motor in diagnostics to verify proper operation. 2. Test the 1st BTR sensor in diagnostics, then run the 1st BTR motor test and recheck the 1st BTR sensor. Sensor state should alternate between L and H. The sensor is part of the accumulator belt.

PARTS:Parts are listed in the order of highest probability for repair.
NUMBER QTY DESCRIPTION
116177400 1 *KIT IBT - UNIT



REPAIR/INSPECT/PREVENT PROCEDURE:
1. Clean feed rollers, exit rollers and guides; replace if
necessary.
2. Clean feed rollers and exit rollers only when dust or
debris is visible.
3. Remove and clean all paper trays.
4. Clean the Laser Scanner Unit window.
5. Inspect the image density sensors; clean if necessary.
6. Inspect the accumulator belt home sensor; clean if
necessary.
7. Inspect the fuser assembly; clean if necessary.
8. Print the Error Log, diagnose and repair any problems as
indicated.
9. Print the Usage Profile, diagnose and repair any
problems as indicated.
10. Check version of all installed firmware; as
appropriate, install the latest version of firmware.
11. Check cleanliness of interior and exterior of printer,
including fans; if necessary, clean (dust or vacuum) these
areas.
Problem:
1st BTR Contact Failure or 1st BTR Retract Failure Message is displayed after replacing the Accumulator Belt

Jan 25, 2008 | Tektronix Phaser 860DP Thermal Printer

1 Answer

Ram Error message


Have you tried reseating the ram?

Dec 13, 2007 | Xerox Phaser 7700 Laser Printer

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